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rosebudd
Level 7

question!!!i need help with my security

i received a prompt telling me i needed to update my macafee security

i brought Macafee total protection 2009 installed it ..was prompted to restart mypc,

the prompt is showing im NO longer protected and need to update my protection??

im very confused

any help please with this?

iv uninstallled my old macafee and reinstalled the new but still the same prompt (im no longer protected)

thanks rose

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3 Replies
exbrit
Level 21

Re: question!!!i need help with my security

Rose when you uninstalled the old one did you do a cleanup using the MCPR removal tool?

If not try the following after having temporarily enable Windows Firewall for protection.


1.  Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2.  Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC...  This will remove all McAfee remnants from your computer.  (You must have Windows 7,  Vista, XP or 2000, SP4 to use this tool)

3.  Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!

In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

If you can't find these files don't worry.  It just means that MCPR has done its job.

4.  Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

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rosebudd
Level 7

Re: question!!!i need help with my security

thank you so much for your reply

il give it a try and fingers crossed ill be protected again

many thanks

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exbrit
Level 21

Re: question!!!i need help with my security

Good luck.

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