Pleqase help people - I am not very technical! I have windows 7 on my home PC. I can double click on my Mcafee icon and get up the page listing what I have, but any attempt to initiate a scan comes up with this:
I guess it is a java script problem, but loading the latest lavascript makes no difference.
I have no idea how to correct this, and McAfee virtual technician tells me it cannot detect any Mcafee products on my computer, so I am stumped. Please help!
Have you by any chance been using Registry Cleaners lately or used any sort of cleanup tool?
I trust that this is Windows 7 SP1 and fully updated?
To repair jscript try the following steps from the 2nd to last line in my signature belows - I'll copy the whole thing here but usually step 1 will do the trick.
McAfee Total Protection
McAfee Internet Security Suite
McAfee AntiVirus Plus
Affected Operating Systems:
Microsoft Windows 8
Microsoft Windows 7
Microsoft Windows Vista
Microsoft Windows XP
McAfee SecurityCenter fails to open, opens to a blank white screen, or you see a Java error. Other applications on your system might have the same issue.
This issue is often caused by problems with your Windows operating system. System files depend on one another to provide full functionality. If some of these components fail to register, for example, these interdependencies will fail to function.
If McAfee SecurityCenter displays a blank screen, it might be caused by an incorrect registry key that references jscript. Perform the following steps to download and run the script that fixes this.
Restarting your computer frequently resolves these types of issues, but deeper troubleshooting might be required. Perform each of the following solutions in order, then verify the issue is resolved. If your issue is resolved, you can stop there. If your issue persists, continue to the next solution.
Verify Java is installed and up-to-date
If the update tells you that you have the most current version, close the Java control panel and proceed to the next solution. If the update runs, restart your computer and try opening SecurityCenter again. If you still cannot view the SecurityCenter, proceed to the next solution.
Download and run the McAfee PreInstall Tool
Open SecurityCenter. If you are still unable to see the SecurityCenter screens, continue to the next solution .
Uninstall and reinstall your McAfee Security product using the procedure in article TS101331.
If you still cannot see SecurityCenter screens correctly after completing all of the previous solutions you might have an operating system problem. Perform the following steps and make a note of any errors you receive.
Open SecurityCenter again. If you still cannot see the SecurityCenter screens, contact Technical Support with these errors for additional assistance.
If that fails to help then uninstall McAfee altogether fromn Control Panel > Programs > Uninstall a Program
Then rin the MCPR cleanup tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Reboot and reinstall from your online account.
yes it is Windows 7 home premium SP1.
I have tried all except uninstalling and reinstalling the whole product because last time I tried that the first McAfee page was also blank and I had to get a fix for that. I think you may be right re: the cmd operating problem. The first two (regsvr32 scrrun.dll and regsvr32 jscript.dll) give me an error message 0x80004005. vbscript.dll succeeded with no error.
Of course the internet gives me several links to go for a fix for this, but I am concerned I may accidently download something that is malicious and end up with more problems! I have spent some time in Windows home site trying to pin it down but I find myself going in circles so will give that up as a bad job.
Many thanks for pointing me in the right direction.
Disable the User Account Control using the following link and restart the machine. Check the issue and update your result