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problem with virus scan home edition subscription

I have downloaded virus scan home edition and installed on my laptop. But after installation it is showing as my subscription was expired.

Actually I got this licence from my company.

I tried by reinstalling also, but no use......

7 Replies
Dinz
Level 16
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Message 2 of 8

Re: problem with virus scan home edition subscription

Hi,

Since the programs were provided by the company , could you please confirm whether they are home versions or enterprise products ?

If possible try to attach a screen shot of your security center .

Regards,

Dinesh K

McAfee Community Moderator

Re: problem with virus scan home edition subscription

Thanks for your quick response.

Its a home version.

Dinz
Level 16
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Message 4 of 8

Re: problem with virus scan home edition subscription

Its my pleasure assisting you, Movind thread to Security center 10 - 2010

Can you please provide some additonal information on this such as;

Did you make any recent changes for the computer like a system restore ?

Make sure that the system clock is set right as per your time zone!

What is the operating system of the computer ?

Regards,

Dinesh K

Re: problem with virus scan home edition subscription

Did you make any recent changes for the computer like a system restore ?

No

Make sure that the system clock is set right as per your time zone!

Yes, clock is correct.

What is the operating system of the computer ?

Windows vista home premium

Dinz
Level 16
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Message 6 of 8

Re: problem with virus scan home edition subscription

Hi,

Run this tool and it will display the email address with which you have registered your mcafee products; check whether it displays the current one or any old email address.
http://us.mcafee.com/apps/agent/tools/ts/ts_getemail_new.asp

Regards,
Dinesh K

Re: problem with virus scan home edition subscription

thanks for your reply.

But I fixed this problem by installing older version of software and then updating it later.

Now it is working fine.

Dinz
Level 16
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Message 8 of 8

Re: problem with virus scan home edition subscription

Glad that you are OK now, Do report back if any other issues.

Regards,

Dinesh K

McAfee Community Moderator

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