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Message 1 of 9

problem with download program

salam alykom

i'm sorry if i put my thread at wrong place
i bought yesterday McAfee Internet Security i failed to download the program from site i have bad internet connection at my city . I tried twice and failed .
I have now only one trail .
So i ask if there is direct link to download it to my pc then make setup ?

i have no email for support team so i write her .

i'm sorry for my poor english

salam alykom
8 Replies

RE: problem with download program

You can try this. Save the "DMSETUP" file to your desktop.
Double-click it and when asked select the Customize option and download only 1 application at a time. starting with Firewall, then VirusScan and so on.
See if that helps.

If you have already attempted this and it failed try it again as above, but after running the "MCPR" removal tool linked in my signature, reboot and retry.

The only alternative would be to try using Customer Service Chat linked in my signature and asking them for alternative suggestions. Probably the UK one is your nearest, but you can use the US one too. You will see the country choices when you try it.

What is your operating system and service pack and what browser version?
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Message 3 of 9

RE: problem with download program

thanls alot sir

i save Dmsetup to my pc and install it .
Before start download program it ask for email an password and this mean pc , and in fact i didn't finish install .
and the connection of my is too weak to have online download pass normaly .

i tried chat but the program for it didn't open after i download it

i use xp sp2 and Internet Explorer 7

the problem is not from your server it's from my internet sir

i hope you help me sir becuse i have only one chance and the company can't belave me when i say i have no program working at my pc .

thanks sir

salam alykom

RE: problem with download program

Let me flag this thread and see if anyone has any idea what to do.

RE: problem with download program

By the way, is this a laptop or a PC?

If a laptop have you tried going somewhere else, such as an Internet Cafe?
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Message 6 of 9

RE: problem with download program

i have laptop but the net line is from one source (paltel) and we in this problem 6 months ago .

Is it hard to have direct link support resume sir ??

RE: problem with download program

I have asked for help. Someone will suggest something I hope.
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Message 8 of 9

RE: problem with download program

May you sir give me the Technical Support email to ask him about help me .

RE: problem with download program

Click Technical Support at top left of the page. You will see the options there.

Or, maybe quicker, click the link to Technical Support Chat in my signature.
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