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geoperkins
Level 7

mcshield.exe Service terminated due to 9000ms timeout

McAfee Security Center is always detected a problem with a stopped service process. McAfee chat technical support had me re-install Security Center. Which I did. But it did not fix the problem. This error occus after every "sleep" by Windows Vista. I support Windows systems for a living. This is not a user error. It is a problem with McAfee. Looking for McAfee technical support to respond with something other than "re-install". Thank you.

The error in the Application log is as follows:

Log Name:      Application
Source:        McLogEvent
Date:          12/13/2009 1:57:49 PM
Event ID:      5051
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      Dell530
Description:
A thread in process C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe took longer than 90000 ms to complete a request.
The process will be terminated. Thread id : 2852 (0xb24)
Thread address : 0x77BF5E74
Thread message :

Build VSCORE.14.0.0.435 / 5301.4018
Object being scanned = \Device\HarddiskVolume3\Program Files\NOS\bin\getPlus_Helper.dll
by C:\Windows\system32\services.exe
4(0)(0)
4(0)(0)
7200(0)(0)
7595(0)(0)
7005(0)(0)
7004(0)(0)
5006(0)(0)
5004(0)(0)

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="McLogEvent" />
    <EventID Qualifiers="49152">5051</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-12-13T19:57:49.000Z" />
    <EventRecordID>20927</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Dell530</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data>C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe</Data>
    <Data>90000</Data>
    <Data>2852 (0xb24)</Data>
    <Data>0x77BF5E74</Data>
    <Data>
Build VSCORE.14.0.0.435 / 5301.4018
Object being scanned = \Device\HarddiskVolume3\Program Files\NOS\bin\getPlus_Helper.dll
by C:\Windows\system32\services.exe
4(0)(0)
4(0)(0)
7200(0)(0)
7595(0)(0)
7005(0)(0)
7004(0)(0)
5006(0)(0)
5004(0)(0)
</Data>
  </EventData>
</Event>

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3 Replies
SeanMc98
Level 9

Re: mcshield.exe Service terminated due to 9000ms timeout

This problem also manifests under XP/SP3, for McShield as well as for "System Guards" (mcsysmon).  I have posted the 90000 ms log entries in two other threads (the "Not Protected" saga).  It is curious that the timeout value (90000 ms) is consistent across OS platforms.

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x-brookz
Level 9

Re: mcshield.exe Service terminated due to 9000ms timeout

Please try the file posted on the following topic.

http://community.mcafee.com/message/104099#103365

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geoperkins
Level 7

Re: mcshield.exe Service terminated due to 9000ms timeout

This is a cross-posting from (http://community.mcafee.com/message/104496): There is a request in that thread to run a program (mcshieldAWS_exe.zip (30.3 K) ) posted by Brookz while logged on as an Administrator.

Brookz, I would never run a program posted to a public forum just because the person who uploaded it said "give it a go." That would be foolhardy and there are easier ways to infect my computer which (quite clearly since I am posting to this thread) is in an unprotected state. Anyone reading this thread would be advised to ignore Brookz's request.

I would like McAfee to contact me through normal channels. I would also like Brookz, if you are for real and do indeed have inside connections to McAfee, come clean with your sources and have McAfee officially post the download on their technical support website.

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