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Level 7

mcafee antivirus plus not responding

hi, i am having problem with all the applications from my pc since it automatically fixed itself yesterday, after restarting all the applications aren't working including the mcafee. i tried to reinstall all other applications and it all worked except for mcafee antivirus plus because i don't know how to reinstall or if it needs reinstalling.

a message keeps on popping out saying YOUR COMPUTER IS AT RISK. REALTIME SCANNING IS OFF. and there is this turn on button but nothing happens when i clicked it.

i tried to quick scan my pc but it always say AN ERROR HAS OCCURED. AN UNEXPECTED PROBLEM OCCURED DURING YOUR SCAN.

i purchased these pc(Lenovo G460)  last march 15 2011 and included in its package was these mcafee antivirus plus. my subscription status states that its active and will expire on may 11, 2011.

please help me. i am looking forward or your immediate response.

thank u very much in advance.

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Level 16

Re: mcafee antivirus plus not responding

Hi there,

Did you perform a system restore on your compute that caused this issue ??? Please refer this document here to uninstall & reinstall McAfee programs


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