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sqrach
Level 7

looking for best white screen solution and my 2 cents

Hi

I noticed this being posted many times but I have not yet found a solution that works.

I figured after some time there probably is a good fix but I'm not sure where.

thanks

my problem

i don't use this computer much online so I've been able to ignore all of this but it would be nice to find a solution.

McAfee isn't the only problem and it is a fairly new computer.

It is an acer netbook with 64 bit windows 7 home premium and the McAfee trial came with it

I am pretty sure I never actually registered it in any way.  The McAfee.

I had a (competitor) internet security for 3 pcs so I figured I'd put it on here but I casn't uninstall McAfee

I've even deleted every part of it using uninstaller software and the new internet security still detects it somewhere.

I restored back to before uninstalling McAfee

Any attempt to uninstall gives me the white screen

Before this I also realized windows media player is no longer working.

I also noticed no flash and maybe java script will work or install into internet explorer.

Maybe this is related.

Thanks

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18 Replies
exbrit
Level 21

Re: looking for best white screen solution and my 2 cents

First of all the software is only compatible with Windows 7 SP1 so make sure Windows is up to date, including IE9, which although you may use another browser is important because many processes still use IE, McAfee included.

I'm surprised that the software wont install because it detects an older version of itself - normally it would uninstall it.

Did you try to run the MCPR cleanup tool, listed under Useful Links at the top of this page.  If not try it.

The other possibility would that you need to remove the uninstall string  from the registry so try this:

Go to Start/Run and enter regedit hit the Enter key.

Go to:  HKEY LOCAL MACHINE/SOFTWARE/MICROSOFT/WINDOWS/CURRENTVERSION/UNINSTALL

Look carefully for mcafee keys and delete any.  Be careful not to delete anything else.

Technical Support can also be of help and it's a free phone call or online chat, also linked under Useful Links at the top of this page.

Good luck ;-)

.

Message was edited by: Ex_Brit on 20/10/12 11:55:10 EDT AM
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exbrit
Level 21

Re: looking for best white screen solution and my 2 cents

On those non-working components of Windows and browser add-ons etc.   Do you have the installation DVD or a recovery partition?    It may be necessary to repir the operating system, but we'll worry about that later.  The browser add-ons should be uninstalled via Control Panel and then go to Adobe and Java to download new Flash/Shockwave and Java.

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exbrit
Level 21

Re: looking for best white screen solution and my 2 cents

Use the 32-bit IE9.

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sqrach
Level 7

Re: looking for best white screen solution and my 2 cents

Another thing which might mean more to somebody else

because I notice IE being related

If I open "About Internet Explorer"

Version:

Cipher Strength:

Product ID:

all have nothing after them

When I click OK at the bottom nothing happens when normally I think it would close the window

I have to click the red X

It is IE 9 and then, I have 2 of them

one for 32bit and another for 64 bit

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sqrach
Level 7

Re: looking for best white screen solution and my 2 cents

I'll try some of those

It is SP1

I know I tried the MCPR tool

I ran into some kind of confliction,.. I honestly forget so I will try it again.

I actually tried 2 different internet security.

One would not install until I unintsall

The other attempted to uninstall on its own but the white screen shows up, so it never actually proceeds.

thanks

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exbrit
Level 21

Re: looking for best white screen solution and my 2 cents

Make sure none of the IE's say 'Beta" in the About Window...I know it's mostly blank.   The blank windows have so many reasons for why they are the way they are they're beyond me I'm afraid as it means something system-wise is corrupted.   If you can get online at all using that machine you should link up with Technical Support I think and have them troubleshoot this.

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Re: looking for best white screen solution and my 2 cents

White screen comming up on mcafee.

Here's what i did, I use google chrome as my browser, but mcafee always uses internet explorer. You need to go to your control panel and select programs, then select veiw installed updates. Scroll down until you see internet explorer 9 and right click to uninstall it. Restart your computer and if you want re-install internet explorer. I did't need to do this because i don't use the browser, but after i uninstalled internet explorer 9 my mcafee works fine. NO MORE WHITE SCREEN.

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colink321
Level 7

Re: looking for best white screen solution and my 2 cents

You are a star ... my McAfee Security Centre subscription was due to expire so, last evening I updated my subscription and upgraded to McAfee Total Protection ... dowload, removal of old version and installation of new software seemed to work well. Then, tried to open McAfee only to see the White Screen. On-line chat with McAfee support for a couple of hours, allowed remote access to my computer ... end result, instructions emailed to me for uninstalling and reinstalling McAfee products.  Problem ... normal Windows 7 Program unistall dialog totally blank ... stuck in the middle of nowhere ..! Thankfully, after many hours of Googling White/Blank screen, I came across this Forum and your comment.  Followed your instruction to uninstall Ie9 and, hey presto, it all appears to work again ... I use Chrome almost exclusively so won't fret over the removal of Ie9.  many thanks for your post.

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exbrit
Level 21

Re: looking for best white screen solution and my 2 cents

Didn't aupport offer to escalate the issue?  The reason I ask is that you really should have IE9.   We've found that often people fon't realise and some program they've downloaded has imported its own set of fonts and that is a sure way of causing this issue.  If you have that situation that could have been the cause.

IE9 is safer than IE8 and works fine here.  I just can't offer anything concrete on why it happens other than check fonts etc.   Make sure everything is default.   Especially IE because McAfee uses it to display the UI.

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