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dnp1006
Level 7

help.

i just recently got my laptop last month & i installed a brand new McAfee about the same time so up until today it stopped working. i tried reinstalling the McAfee i installed the first time & it goes through but after it will still say my computer is at risk, so i decided to use my other McAfee i bought that hasnt ever been used & it did the same exact thing. now i have no idea what to do, i've tried several times and nothing works. hopefully someone can help me if not i'll probably just call technical support.

Message was edited by: dnp1006 on 11/11/10 7:09:11 PM CST
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2 Replies
dnp1006
Level 7

Re: help.

oh yeah i forgot to add that it keeps saying it expired & my dad used the same one but his hasnt expired. i have the one you can use for 3 computers. the two other computers who have it hasnt expired but only my laptop. so thats why i used the other one which is also a 3 computer & installed it in my computer & my cousins but it only worked on his.

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PrakashMcAfee
Level 10

Re: help.

Hi,

         As I understand the McAfee Which is installed on your Computer shows it is expired even though you have valid subscription.

        Try the following trouble shooting steps to fix the issue.

        1.Check your system Date & Time whether it's correct according to your time zone if it's not change the Date & Time than right click on the McAfee and click on verify subscription.

       

       2. You can also run subscrption repair  tool to fix the problem use the following link to do that :

               http://service.mcafee.com/faqdocument.aspx?id=TS100966&lang=en_US&prior_tid=2&AnswerID=16777216&turl...

     3. Once you run subscrption repair tool please update the McAfee.

Regards,

Prakash A 

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