McAfee has been telling me for two weeks that my spam filtering has not updated in the past seven days. I tried chat and can't get past the 'checking application' window. I get an error msg that basically tells me that I'm not connected to the internet. I am online.
I'm using Secutity Center 2010
Is the dat for virus scan showning as current?
Try running MVT the virtual technician.
Click on useful links /technical support and run the MVT program. Note the session Id number
Also consider resetting Internet Explorer.Message was edited by: Peacekeeper on 9/12/09 8:00:55 AM
RVT and it identified no ptoblems. How do I reset IE?
Tried live chat but the when the program was doing the system check it indicated I wasn't connected to the internet, which, of course, it was.
Please use the instructions below to reset you IE.
Open IE-->Click on Tools(If tools options in not available in the browser press "ALT" key on the keyboard which would bring the "Tools" option).
After you click on Tools-->Internet Options-->Advanced-->Reset.
Click on Reset Button and wait for the process to complete. Then try to update the products.
McAfee Tier-2.5 Lead
Thanx, I'll try that. Finally got on chat and threir bes solution was to re-install McAfee. Useing dial-up that a 12 hour download for me.
FOG Mk (FOG's a title; Mk's the name)
Please try resetting the IE and then try to update your products.If the issue does not get resolved .Uninstall only the Anti-Spam products and reinstall it. Since you are on a Dial up Connection will save a lot of time and also resolve the issue.
McAfee Tier-2.5 Lead
As you are on dial up connection, it would take some time to reinstall the programs
if the updates doesnt fix the issue; then proceed with the steps as suggested by mohan in the previous post.
McAfee Online Community Moderator
Check whether the computer’s date & time are correct
Can you provide some additional information like,
What type of internet connection you use , (dsl/wireless) ?
Have you made any recent changes for the computer ?
Do you have any other security software installed ?