cancel
Showing results for 
Search instead for 
Did you mean: 
jenmcd
Level 7
Report Inappropriate Content
Message 1 of 3

downloaded internet security not working

My bank offers Internet Security as a free download with 12 months service. I downloaded the software but it will not install. No error messages. It just doesn't do anything, apperars to be stuck. I cancelled several times and try to reinstall with no luck. I am running Win 7, not sure what version of Internet Security - it does not say on the McAfee website.

Any help would be appreciated!

2 Replies
Highlighted
kumar_B
Level 10
Report Inappropriate Content
Message 2 of 3

Re: downloaded internet security not working

Hi jenmcd ,

There is a compatibility issue  between mcafee home edition and windows 7 64 bit operating system . but soon it will be fixed as mcafee is working on it .

if its windows 7 -32 bit operating system   let me know  What type of internet connection you have. do you have any other 3rd party antivirus security in system apart from mcafee .  If so removeother ativirus  softwares .

Also try running virtual technician  by going to mvt.mcafee.com (dont use www or http).

Message was edited by: kumaravel on 5/19/10 11:50:36 AM CDT
jenmcd
Level 7
Report Inappropriate Content
Message 3 of 3

Re: downloaded internet security not working

thank you. i am running win 7 64 bit.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community