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computer at risk new program

i bought mcafee internet security for my home pc.   i have tried numerous times last night and once this morning to install this program.  i can download just fine but when  it is time to install the porgram it stops and a window appears with mcafee intergraded security platfoem installer has stopped and windows is looking for a reason. i have windows 7 and i know almost nothing and am trying to learn. can you help? otherwise, i need a refund and i will try something else. thank you,

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2 Replies
exbrit
Level 21

Re: computer at risk new program

Carol,

Is this Windows 7 SP1?   Also did you have any other security software installed previously, if so is it gone and did you run their removal tool?  

Did the installer indicate any particular reason why it failed?

There is free telephone or online chat support available by clicking the Technical Support link under 'Useful Links' at the top of this page if you need it.

Refunds are available through Customer Service linked in the same area but hopefully we'll be able to avoid that.

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luvukrishna
Level 7

Re: computer at risk new program

Hi Carol,

Try the following steps before Installing McAfee.

Step 1 : Run McAfee Removal Tool and Restart the computer

Download the removal tool from http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe.

Step 2 : Run McAfee PreInstall tool

Download the PreInstall tool from http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Step 3 : Try Installing McAfee

For any Assistance you may get in touch with our online Tech supports. Links to Technical Support are provided under usefull links on top of this page.

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