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can not install total protection 2010

I have been tring to install total protection 2010 for the last couple of days.  I even tried to do a chat with customer suport. They took control over my computer and I did everything that they told me to do.  If I can not get it to intall in the next day or two, I will be fiorced to go to another company because my computer is not protected.  If you can not fix the problem I will like my mooney back if posible.

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