I have been tring to install total protection 2010 for the last couple of days. I even tried to do a chat with customer suport. They took control over my computer and I did everything that they told me to do. If I can not get it to intall in the next day or two, I will be fiorced to go to another company because my computer is not protected. If you can not fix the problem I will like my mooney back if posible.