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sarnia
Level 9

can not access my account

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My computer on which I had Mcafee Total Protection committed suicide! I now have a new one which has Mcafee valid for one month and is about to expire. I now wish to uninstall this preloded product and install the product I have paid for. Problem is I can not access my paid for account. I have tried to access via http://home.mcafee.com/Secure/Protected/Login.aspx?Errcode=PLEASE & http://home.mcafee.com/root/MyAccount.aspx but for both the page can not be found, tried with Firefox and IE. Would really appreciate some help.

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sarnia
Level 9

Re: can not access my account

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Thank you for your reply Karthik. I will do as you suggest and let you know the results as soon as I can..bit too busy at the moment.

Have just reset IE and can now get into my account, thank you so much. But it took quite a while for pages to load and several attempts to log out, perhaps site is busy?

Message was edited by: sarnia on 4/15/13 12:56:25 PM CDT
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karthiks
Level 12

Re: can not access my account

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Sarnia,

Read the below Microsoft article to know how to reset the Internet Explorer

http://support.microsoft.com/kb/923737

Please run the below tool and restart the computer

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click on the below link

http://www.McAfee.com

Click on For Consumers and click on My account

Login, download and install the product

Post back if any issues

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sarnia
Level 9

Re: can not access my account

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Thank you for your reply Karthik. I will do as you suggest and let you know the results as soon as I can..bit too busy at the moment.

Have just reset IE and can now get into my account, thank you so much. But it took quite a while for pages to load and several attempts to log out, perhaps site is busy?

Message was edited by: sarnia on 4/15/13 12:56:25 PM CDT
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karthiks
Level 12

Re: can not access my account

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Glad you fixed the problem … post back if any issues

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