After an unexpected shutdown, Microsoft came up with the following solution--"To solve this problem, you will need to run the automatic update tool that comes with my McAfee product ". Go on-line to learn how to use this tool. I didn't find the solution on-line.
Can anybody help me?
I am running Vista Premium-SP1; ram 2.00GB;McAfee 3-user Total Protection ( pre installed with my Dell laptop );File System NTFS; Broadband connection and I am in the UK.
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one! In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming If you can't find these files don't worry. It just means that MCPR has done its job.
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.
Article? You mean the MCPR removal tool link? It works fine for me. Then try this: either click the link for it in my signature or click the Technical Support Chat link to speak with a real support Technician live.