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brownk1
Level 7
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Message 1 of 9

Your devices screen

How do I select another computer listed on the "Your Device" screen so I can see the settings info for the computer that I select. right now it only selects the first one on the list as the default. see attached screen shot.

8 Replies
Srinivas_Ra
Moderator
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Message 2 of 9

Re: Your devices screen

Hello @brownk1,

Thanks for contacting us.

The Default device will always be the one which you are currently using to view the list of devices. You should be able to select the other devices by just clicking on them and go to settings. If you are unable to do it, please close the McAfee software, restart the PC and open the McAfee software and check again to see if you are able to view the information of other device. Let us know about the outcome.

Regards

Srinivasa Ragavan

brownk1
Level 7
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Message 3 of 9

Re: Your devices screen

Restarting did no work, this has been for a while now and  happen on all computers. how do I fix it?

Srinivas_Ra
Moderator
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Message 4 of 9

Re: Your devices screen

Hello @brownk1,

We are sorry for the inconvenience caused,

Unfortunately we were unable find any active McAfee subscription under the email address.

Please provide the below information to assist you better

1. Please provide the email registered with McAfee

2. What is the version of the McAfee product installed on the computer, You check this by opening McAfee product->my info-> about

3. Is windows up to date?

Regards

Srinivasa Ragavan

Srinivas_Ra
Moderator
Moderator
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Message 6 of 9

Re: Your devices screen

Hello @brownk1,

We have sent you a private email for further assistance, Please respond to that email with the requested information

Regards

Srinivasa Ragavan

brownk1
Level 7
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Message 6 of 9

Re: Your devices screen

 Done, sent you a private email.

brownk1
Level 7
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Message 7 of 9

Re: Your devices screen

Status Please!

brownk1
Level 7
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Message 8 of 9

Re: Your devices screen

How do I select another computer listed on the "Your Device" screen so I can see the settings info for the computer that I select. right now it only selects the first one on the list as the default. see attached screen shot.yourdevices.jpg

brownk1
Level 7
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Message 9 of 9

Re: Your (my) devices screen

I stump McAfee again, they could not answer the question or fix the problem.

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