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satish_meka
Level 7

Your Computer is not protected

I am getting a message "The detection signature file is between 8 and 29 days old.". When I say fix, the problem is not getting resolved.
Please help me out..

Thanks,
Satish
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7 Replies
LANIAC
Level 7

RE: Your Computer is not protected

It seems as your installed DAT files are out of date. What happens if you try to run a manual update of your DAT files? I would suggest to try a manual update and if you still receive this error message, take a look into the log file of this manual update attempt to figure out where the issue is coming from.

regards

LANIAC
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exbrit
Level 21

RE: Your Computer is not protected



Check that your system clock is accurate both time and timezone-wise.

See this FAQ: http://service.mcafee.com/faqdocument.aspx?id=TS100615&lang=en_US&prior_tid=2&AnswerID=16777216&turl...
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exbrit
Level 21

RE: Your Computer is not protected

Also check for malware using the free versions of these two tools and let them clean everything they find.

http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/mbam.php
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satish_meka
Level 7

RE: Your Computer is not protected

I have run the Virtual Technician and my Session ID is 19442099. My am using Vista and IE8. Still am facing the same problem.
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exbrit
Level 21

RE: Your Computer is not protected

I'll ask someone at McAfee Support to look at that MVT session. In the meanwhile have you tried all the suggestions above as well as in that link?
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satish_meka
Level 7

RE: Your Computer is not protected



Let me know how to proceed further.

Thanks,
Satish
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exbrit
Level 21

RE: Your Computer is not protected

The Technical Support link at top left of this page leads you to FAQ's (& the Chat line) and here is the FAQ for that error: http://service.mcafee.com/faqdocument.aspx?id=TS100590&lang=en_US&prior_tid=2&AnswerID=16777216&turl...
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