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jabbott0090
Level 7

Won't install - says no connection to internet

I have windows XP on an older (5+ yrs old) Sony Desktop computer. I have not used the computer for a few months and went to start it up...
I use AT&T for internet and had the Norton Security Suite that they used to provide... I've fully removed Norton and went to install the AT&T McAfee Security Suite - and this is what happens.

I run the installer which appears to work fine... then when I get to where it is connecting for download it says that the internet connection could not be found.

I've tried this several times, have restarted the computer, turned on and off the firewall... but still get the same message. I have an excellent internet connection on the computer!

Help is appreciated!
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exbrit
Level 21

RE: Won't install - says no connection to internet

This happens a lot after Norton has been installed. Try running their removal tool and reboot then try again.

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
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