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Won't Download!

I've been directed to the McAfee site from HSBC online banking where I am supposedly getting McAfee for free. After having Norton for a few years and it being absolute tripe, I thought I would give McAfee a go. However on trying to download it, I keep getting the message 'Internet Connection Unavailable'. I have tried everything; logging in as Administrator, running as Administrator, turning off Norton, uninstalling Norton, connecting using a wired internet connection in case it was my wireless network, and also used the link that appeared to work for some other people...not sure what it does but it didn't work for me. I'm now running a computer with no protection! I daren't do anything in case I get hounded by viruses and would really really appreciate some help. I'm not very technical and really don't know what else to do...:confused: