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upgespaced
Level 7

Windows7, 64 bit, re-install not possible

Hi everybody,

I know there are quite some threads about installing problems of SC. I tried the offered solutions, but at the end the installation always failed.

Problem:

McAfee Control center did not show up, when clicking on it. So we wanted to reinstall the software

After un-installing McAfee, running MCRP.exe, we tried to install from CD. Install package was downloaded, started, checked the system, started installation of componets and and broke / failed.

The system is Windows 7, 64bit.

We tried:

- ensure IE8 32 bit was used

- IE8 advanced settings were reset

- logged on McAfee site and directly downloaded DMSetup.exe.

- used VirtualTechnician : nothing found.

- chatted with McAfee support (Vladimir), followed his advices, and sent him the final error screen - no response

   he advised following steps: deactivate UAC, MCPR, McPreInstall, logon to Website with IE and downlad dmsetup.

Do you have any other idea for us ?

thanks in advance,

Frank.

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upgespaced
Level 7

Re: Windows7, 64 bit, re-install not possible

Hi again.

just an update:

A McAfee technician connected from remote to the machine, but problem could not be solved. Complete Reinstall Windows7 could help ;-(

Solution: Installed Kaspersky.

it's a pity ...

Nachricht geändert durch upgespaced on 23.04.10 03:06:16 CDT
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