I was surfing normally May 11, 2012 when a McAfee upgrade/update was pushed to me - it indicated a "restart" was required to complete - once restarted Internet connection was lost.
I can access Internet via "safe mode with networking" and after uninstalling McAfee software ONLY. Re-install McAfee security center (after removal) will work only as long as computer IS NOT restarted.
UPDATED May 14 - Update pushed to my wife's laptop (Windows 7) - has her disconnected as well.......................this ain't funny any more !
Message was edited by: shotguntech on 5/15/12 10:38:49 PM CDT
UPDATE 05/16/2012 From McAfee to my email.......................
Message was edited by: shotguntech Unable to connect to the internet after a recent McAfee update Hide Details FROM: McAfee Support TO: Message flagged Wednesday, May 16, 2012 7:12 AM Consumer KnowledgeBase Unable to connect to the internet after a recent McAfee update Consumer KnowledgeBase ID: TS101346 Version: 1.0 Status: Published Created: May 07, 2012 Last Modified: May 09, 2012 Environment Affected Suites: McAfee AntiVirus Plus McAfee Internet Security Suite McAfee Total Protection Affected Products: Firewall Affected Operating Systems: Windows 7 Windows Vista Windows XP Summary A small number of McAfee customers have reported they are unable to access the internet directly after a McAfee product update prompted them to restart their computer. Cause This is an emerging issue, and a root cause has not yet been identified. Workaround 1 McAfee development is working with several customers to identify the cause of this issue and product a solution. Until this issue is resolved, please try the workarounds below in order, as they have been found to resolve the issue for most of our customers affected. Disable the Bonjour service If you have installed Apple iTunes in the past, you will have the Bonjour service loading each time Windows starts.1.Click the Windows orb and select the Search box. NOTE: Windows XP users should click Start and select the Run... box. 2.Type services.msc and press Enter. 3.Double-click the Bonjour Service. 4.Click Stop. 5.On the drop-down menu beside Startup type, select Disabled. 6.Click Apply. 7.Restart your computer. If you are now able to access the internet after the restart, you do not need to use any of the additional workarounds listed below. If you are still unable to access the internet, try repairing your internet connection as shown in the next workaround. For more information on the Bonjour Service please see https://developer.apple.com/opensource/. Workaround 2 Reset your network connection1.Click the Windows orb and select the Search box. NOTE: Windows XP users should click Start and select the Run... box. 2.Type the following command and press Enter: cmd 3.At the prompt, type the following command and press Enter: ipconfig /release 4.At the prompt, type the following command and press Enter: ipconfig /renew NOTE: This will return internet access, but it must be performed each time you start Windows. If you would prefer a workaround that does not have to be performed at each start, please reinstall your McAfee Suite without the Firewall module as instructed in the next workaround. Workaround 3 Reinstall your McAfee suite without the Firewall IMPORTANT: While McAfee does provide the steps to reinstall without the Firewall, we recommend you use this workaround only if the previous workarounds did not allow you to access the internet, or if the Firewall issue described in this article is urgently impacting your ability to perform vital tasks. Installing without a Firewall leaves your computer vulnerable to some threats and is not recommended. 1.Use the steps described in article TS101331 to uninstall your product and run the MCPR tool. 2.Restart your computer. 3.Open a web browser and go to http://home.mcafee.com. 4.If required, log into My Account with your McAfee account credentials. 5.On the Device Protection tab, select the McAfee Security suite you want to install on this computer. 6.Click Download. 7.Follow the on-screen instructions to install your product. When prompted, select Custom Install and deselect (uncheck) the Firewall. 8.After installation completes, restart your computer. Related Information McAfee apologizes for the inconvenience this issue may cause, and we are working to resolve it as quickly as possible. Please bookmark this article, as updates and details will be added as they emerge. Reply to: Reply to McAfee Support Send on 5/16/12 9:38:41 AM CDTemail removed for privacy reasons on 16/05/12 2:04:04 EDT PM
I removed your email address for your own protection. This is a known issue which they are working on. We are all experiencing it to a greater or lesser degree. I have found it to be intermittent with my internet working normally most boots, and is simple to rectify anyway by right-clicking the Network icon by the system clock and selecting 'Diagnose and repair' until such time as they issue a fix.
Stay tuned, it will be fixed soon we hope.
Wish it was that simple - already tried that.
However I did obtain some instructions from McAfee Tech support (Live phone) this and will let you know if they work when I get home tonight.
Thanks for responding - Bruce
That's too bad. I guess everyone has a different setup so conditions and 'cures' will vary. Good luck.
Also check in your Program List for an extra McAfee entry: Security Scan Plus and uninstall it if found. It's supposedly a voluntary download with certain 3rd party (Adobe for example) software but appears to be causing some problems for people.
Support are seeking logs for this problem I am told.
Thanks - I do have a MVT Health Log if that's what you are refering to - I forwarded it to my work email addr but it has not arrived yet.
I did a "select all" and dumped it into a "word.docx" - how do I attach it and where should I send it?
FYI - I tried the first 2 "work arounds" contained in the TS on both my (Vista) and wife's (Windows 7) systems - "no soap".
Will attempt "work around 3" (custom install without firewall) tonight - and report findings to this thread...........
Thanks - Bruce
No it's special logs which they take by connecting to your machine. You would need to contact Technical Support via the link under Useful Links at the top of this page.
Morning Ex_Brit (damn son - your all over the place) Thank you!
Work around #3 has me connected back to the Internet - not too crazy about not having the McAfee Firewall installed (running Windows firewall for now).
I did have to bypass my router and am now "hard wired" direct to my WildBlue sat tranceiver/modem - (this may be a seperate issue).
No luck with the wife's yet (she needs the wireless router to connect) - I will attempt getting her connected the same way I am now (hard wired to the WildBlue tranceiver) and go from there. Thanks - Bruce
LOL, yes I tend to get everywhere, but not so much these days, getting too old. If you have more issues, then re-contact technical Support and ask for escalation.
I also could not get internet connection while using my router (Windows Vista 32 Home Premium), but this work around has worked for me getting internet connection while using my router:
Every morning after the computer is booted I have to go to "Network Sharing Center" and then click on "Manage Network Connections", highlight "Local Area Connection" and then disable it and wait for a red X to appear on my internet connection icon at the bottom of my computer screen. Once that has happened I enable it again and shortly after that the internet connection is restored.
Hope this helpsMessage was edited by: maglincoln on 5/18/12 10:40:27 AM CDT