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kytango
Level 7

Why does it always ask me to reboot my PC?

For the last year or so, for every 5 minutes or so, I get the most annoying pop-up from McAfee that asks me to reboot my PC.  Right after I reboot, 5 minutes later, it will pop-up and ask me to reboot again.

This is seriously annoying and I am considering uninstalling my McAfee.

I am running Windows Vista x32 on my Dell PC.  

Can someone please help?

kt

McAfee Security Center

- v 11.0

- build 11.0.623

- AffID 105

- last update: 11/28/11

McAfee VirusScan

- v 15.0

- build 15.0.291

- last update: 11/28/11

- DAT version 6544

- DAT creation date: 11/28/11

- engine version 5400.1158

McAfee Personal Firewall

- v 12.0

- build 12.0.344

McAfee Site Advisor

- v 3.4

- build 3.4.0.143

- affid 105

- last update: 10/24/11

McAfee Anti-Spam

- v 12.0

- build 12.0.292

- last update 10/29/11

- content update 10/31/11

- engine version 2.2.0.9286

McAfee Parental Controls

- v 13.0

- build 13.0.286

- last update 8/13/11

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13 Replies
Dinz
Level 16

Re: Why does it always ask me to reboot my PC?

Hi kytango,

Kindly follow the below steps and run the bat  file and let us know if you still have any issues with the restart prompt.

  1. Click the link below to download TS100430.bat http://download.mcafee.com/products/licensed/cust_support_patches/TS100430.bat to your Desktop.
  2. Save the file to your desktop.
  3. Double-click TS100430.bat. For Windows Vista, right-click TS100430.bat and select Run As Administrator
  4. Restart your computer.


Regards,

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kytango
Level 7

Re: Why does it always ask me to reboot my PC?

Thanks for the response, Dinesh. 

I followed your instructions but unfortunately, i get:

- HIKEY_LOCAL_MACHINE\Software\McAfee\Volatile\MSC

- HIKEY_LOCAL_MACHINE\Software\McAfee\Volatile\RebootFlag

ERROR: Access is denied

Please restart the computer

Press any key to continue . . .

So unfortunately, your suggestion did not work.  Can you help?

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Manoj_AR
Level 10

Re: Why does it always ask me to reboot my PC?

You cannot modify without  disabling McAfee Access Protection.

To disable AP please follow the below steps

  1. Open McAfee Security Center
  2. Click Navigation (Top left)
  3. Select General Settings and Alerts (Left)
  4. Open the Access Protection drawer.
  5. Deselect the option Use Access Protection.

Now try to edit the registry key and once you completed this do remember to enable the AP.

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kytango
Level 7

Re: Why does it always ask me to reboot my PC?

I followed your instructions step by step but unfortunately, I get the same: ERROR: Access is denied.

Just FYI, I'm running McAfee Security Center on my home PC, so I am the admin. 

What else can I do to fix this annoying daily problem?

Much thanks

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Manoj_AR
Level 10

Re: Why does it always ask me to reboot my PC?

Have you downloaded the file TS100430.bat into your computer and right click on it and selected 'Run As Administrator'?

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kytango
Level 7

Re: Why does it always ask me to reboot my PC?

Hi, thanks for the pointer.  I was able to sucessfully download and run TS100430.bat.

After rebooting my PC, I did not see the Reboot popup for a little bit (estimate 10 minutes)... but then it reappeared!

As such, unfortunately, it does not seem like the Reboot popup bug was fixed.

What else can I do to fix this annoying daily problem?

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Dinz
Level 16

Re: Why does it always ask me to reboot my PC?

Hi kytango,

This seems like a different software triggering the update prompt to appear on screen . & Sorry for the inconvenience caused here due to the issue  , Can you please click on Useful links at the top of this page and click on Technical support so as our technician could diagnose the issue and get it resolved for you .

Regards,

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kytango
Level 7

Re: Why does it always ask me to reboot my PC?

I followed the steps outlined here again but this time, I did not go back to select the option Use Access Protection.  Over the last 12 hours, I have not seen the annoying popup. 

Perhaps it's the Use Access Protection selection that's causing this?

Is there any risk to my anti-virus to have Use Access Protection deselected?

Thanks

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Manoj_AR
Level 10

Re: Why does it always ask me to reboot my PC?

It is not recommended to disable Access Protections. Please try to enable the AP and if the issue reoccurred it’s better to contact McAfee Support team as Dinz said for better diagnostic and issue resolution.

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