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Why Installing MCAfee Virus Scan: Started

It has been 2 days the installing MCAfee virus scan:started has been running on my computer since 2 days ago and it is still running on my computer. When I shut down my computer, it says please do not shut down until it installation is finish. As I could not let my computer on without off it , I shut down with pressing the on/off button. And the MCAfee virus scan is still running after I on my computer.
On my MCAfee security fee said My computer is protected.
When I click "ABout" the screen is blank,
I contacted technical support by chat, I was todl he will send some tools but the chat screen then disappeared.
I installed the MCAfee internet security 2009 on March 1st.
Anyone can help? Please advise. Thank you very much

Amy
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