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nancydrew
Level 9

Where have all the updates gone?

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One of our computers uses Windows XP with McAfee Security Centre, Version 11.6. Everyday we manually check for updates and everyday an update is downloaded and installed, and the DAT file is also updated. However in the last two days, no update has downloaded, the DAT file has not been updated, and yet we are told that "Your programs are up  to date". Can anybody tell us why we are not receiving the usual daily updates?

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nancydrew
Level 9

Re: Where have all the updates gone?

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Having read your post, we tentatively turned on the "computer with the problem" and WOW, we received updates!  It now shows:

DAT Version 7052       21/04/13

Boot DAT Version 7046

Boot DAT Creation date 15/04/13..............Can Ex_Brit or Hayton tell us if  these Boot DAT items are significant? (in that this is the date when we started having problems and 7046 was the DAT version number at the time).

We are still on Security Centre Version 11.6 - presumably we will be upgraded to version 12.1 automatically in due course or we could uninstall/reinstall McAfee with Tech Support help  if we choose to  do so ( A process that even if we got Tech help we are really apprehensive about.)

We will continue to monitor the DAT Versions when we manually check for updates.  In the meantime, THANK YOU to all the Moderators who helped, especially Ex_Brit  and Hayton.  It is the first time that we have thought of joining a Community and we sure started a "conversation"!  

Let's hope McAfee learn from the outpouring of grief in this thread, and related threads, that they ought to be doing a lot more to help customers affected by problems of their making.

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Hayton
Level 17

Re: Where have all the updates gone?

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Not sure. I've got DAT version 7047 on XP with a date of 16th April. so I'm not up to date.

Let's see, doing a manual update now ....

.... it says it did it, but then mcsvhost fell over, not encouraging ....

... yes, it's updated to DAT version 7048 with a date of 17th (yesterday). So they're being a bit slow pushing out the updates. Try again and see what happens.

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karthiks
Level 12

Re: Where have all the updates gone?

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nancydrew,

Install and run McAfee Virtual Technician and  try updating the McAfee

McAfee Virtual Technician Link: http://mvt.mcafee.com  

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nancydrew
Level 9

Re: Where have all the updates gone?

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As a newcomer to this community, I can't find how to reply to the advice we received from Hayton and karthiks.

We have followed the advice of Hayton - but we are still in the same situation. The following is the info we get on Virus Scan: version 15.6; Build version 15.6.245; Last update 16th April; DAT version 7046; DAT created date 15th April. We have also followed karthiks' to run the McAfee Virtual Technician but there were no problems found.  Getting really worried. What can we do next?

I have now found the reply button.  My apologies.

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Hayton
Level 17

Re: Where have all the updates gone?

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(You posted three times, so I've deleted the two duplicate posts.)

McAfee sends out updates through a global network of servers. I just checked your location and you're in the UK so you should be getting them from Akamai, the same as I do. I've just done a manual update and moved on to 7049. So if you can't update then it's not so likely to be a problem with the download servers, as someone else suggested.

If MVT found no problems with your installation I would be quite surprised, since one of the things it does is to check your DAT version against the latest one available, and flag an error if there's a difference. Can you run it again (make sure to get the latest version from http://mvt.mcafee.com) and this time save the Diagnostic Details output log?

MVT screen.JPG

The file is saved to your desktop with the name "MVTHealthCheck.html". Open it and go to the following section (ignore the discrepancies it shows, I wasn't using the latest MVT version) -

DAT version.JPG

Can you tell us what the Expected and Existing versions are that it shows?

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nancydrew
Level 9

Re: Where have all the updates gone?

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Thank you for replying.

We have done exactly what you told us (so, presumably, we are using the latest MVT version) and the following are the numbers:

Engine Up-to-date

Expected: 5200

Existing: 5500

DAT Up-to-date

Expected: 7045

Existing: 7046

Does this help?

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ukchrisr
Level 7

Re: Where have all the updates gone?

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I am also a newcomer to this community and also in the UK. I have exactly the same problem. My last installed DAT file is 7046 and if I manually try to update, I get the message "Your programmes are up to date". I ran MVT but it only reported two registry errors and stated it had corrected them. The problem still persists. To run MVT again, I shall either have to "find" the programme on my PC or download it again as I lost the desktop shortcut when I last ran it.

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ukchrisr
Level 7

Re: Where have all the updates gone?

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I have since downloaded and installed the latest MVT and run it. It found no problems. I looked at the log as suggested and got:

Expected DAT 7045

Existing DAT 7046

MVT version:  7.1.0.2483

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ukchrisr
Level 7

Re: Where have all the updates gone?

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DAT file still does not update.

Site Advisor Live DID update to newest version yesterday if that helps.

My anti spam content updated yesterday (April 18th) at 21:40 hours, so problem appears to be limited to DAT files.

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ukchrisr
Level 7

Re: Where have all the updates gone?

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I cannot discover how to post the entire MVT log, but following from

Expected DAT 7045

Existing DAT 7046

I found:  Top issue:  Corrupt DAT issue

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