cancel
Showing results for 
Search instead for 
Did you mean: 
glendola
Level 7

When I updated just a week ago, now computer is running slow. I want to uninstall this one and reinstall the July 2009 without the update.

I purchased McAfee July 2009 and it was fine. When I updated just a week ago, now my computer is running slow. I want to uninstall this one and reinstall the July 2009 without the update.

Unfortunately, I have not had good luck with support the online technical support. Please read below. The support tech said that I could not download the original that I purchase online in July 2009, as it was outdated. My problem is I have 2 gigs of ram, when I updated the version ,my computer almost stopped it was so slow. Now I have REMOVED McAfee from my computer and it runs fine. I am VERY disappointed as I cannot reinstall the orginial that I didn't have any problems with. What can I do?

0 Kudos
1 Reply
exbrit
Level 21

Re: When I updated just a week ago, now computer is running slow. I want to uninstall this one and reinstall the July 2009 without the update.

2gb of RAM should be fine.  Maybe the installation became corrupted when it upgraded.   Try the following:

1.  Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2.  Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC...  This will remove all McAfee remnants from your computer.  (You must have Windows 7,  Vista, XP or 2000, SP4 to use this tool)

3.  Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!

In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

If you can't find these files don't worry.  It just means that MCPR has done its job.

4.  Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.


If you received your McAfee products from your service provider, please use the list below to download your software.

AT&T users should go to https://uversecentral1.att.com/uvp/myhome/mam/ISS/

Comcast users should consult their download page as their protection products have changed brands.  See THIS page.

Cox users should go to http://www.cox.net and log in to download your software.

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users should go to http://membercenter.msn.com/ and log in to download your software.

AOL users should go to http://daol.aol.com/security/ and log in to download your software.

0 Kudos