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verno
Level 7
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Message 21 of 23

Re: Was the Recent Update to Security Center 11.0 build 11.0.678 Flawed?

Over the last few days I've had more fun with Mcafee than I like. Last couple of weeks with the mchost crash problem and dropped internet until I disabled netguard. Computer started locking up after the automatic update requested a computer restart a few days ago. That went on a couple days until I  did a manual update with Mcafee. I have the AT&T mcafee internet suite that comes with the DSL service on an HP media center XP with SP3 with 1G ram and is current on updates. The lock ups had no error messages in event center and required using the power button to shut down and restart. sometimes it would lock up right away and sometimes hours later. I was not even sure this problem was due to the mcafee update. Cleaned CPU fan.  I turned "netguard" feature in Mcafee firewall back on and performed a manual update of mcafee which performed an update that took a couple of minutes. I also performed the mcafee cleanup and registry repair. Lockup problem went away but not sure what fixed the lock ups.  I have noticed that while running task manager during bootup mcshield.exe waits longer ~5 minutes before lauching it's heavy cpu usage where is used to start earlier. Seems to get done quicker now also.

I then performed the MVT (virtual technician) and it found this com error that is stated in the post that it was unable to fix. Never had that before. Don't  see any problems yet after two days on the computer itself.

The "fun" continues. If I had not found this forum I would be clueless as to what is going on as mcafee has no notification of what the updates are for. I'm sure mcafee is not the only antivirus company having these problems. Between the ever increasing security threats and incompatibility of applications the problems are becoming unmanagable. Intel must be thrilled as they own mcafee!

redwood
Level 7
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Message 22 of 23

Re: Was the Recent Update to Security Center 11.0 build 11.0.678 Flawed?

hopeless describes it.   I just got off the phone with McAfee support who, of course, never heard of the 2 items MVT could not fix:   corrupt DAT issue and incorrect HKEY for onaccess scanner.  I am afraid that, despite the service box saying everything is fine, I am unprotected and cannot update.  I, thru some miracle, was able to sneak in TDSSKiller to disable zeroaccess trojan (of course, Mac never heard of it but it's been around at least a year) that prevented access to all antivirus programs and now tried to get MTV to clean up any leftovers.  All the tech support people are - who say they know nothing -  are salesmen who want you to pay $89 to fix the program you are already paying for that failed.  I hate them.

If anyone has any ideas, I would be grateful.   and really beware of that vile zeroaccess - fake security trojan.  If only there was a way to really know if these things are gone....

Re: Was the Recent Update to Security Center 11.0 build 11.0.678 Flawed?

Redwood MVT fixes Mcafee not teh virus. Any possibility you contacting Dinz he needs someone who is having this MVT issue to contact him. Sometimes these early issues do not make it to  support. Dinz is high level support and can assist you.

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