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GSteve
Level 7
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Message 11 of 65

Re: WFP Errors

I tend to agree with georgib, but I'm dealing with a friend and her machine, so I don't have the option of 'quitting' McAfee.  I gave it up some time ago on my own computers.  My friend called me last evening in a state of panic because she had just rebooted after a McAfee update and had a screen message telling her that "Files that are required for Windows to run properly have been replaced by unrecognised versions"...I did some googling, and we ended up restoring her machine to a point before the McAfee update.  Windows restore reported that many files with McAfee in the name had been renamed and put in a temp folder (or whatever it is that restore does with those files).  The machine seemed to work fine after the restoration except McAfee's Real Time Protection was turned OFF and wouldn't stay ON when turned on.  Tried updating McAfee again with exact same results - WFP warning came up after restart.  I agree with Moderator that this is an item for Tech Support, but I found that you can't get to them without running MVT, and (IMHO) it is absolutely senseless to run MVT in this situation.  Aside from that, the update should have been adequately tested before release, and the problem - which is the same problem that happened last year - should have been identified and fixed.

If I have any influence, I will be installing different malware protection on my friend's machine later today.

Reliable Contributor exbrit
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Message 12 of 65

Re: WFP Errors

That sounds like your friend's machine was infected or they were using a rather lethal registry cleaner perhaps but unlikely.   No security software on Earth offers a 100% protection guarantee, so although it's unfortunate it happens, changing brands wont necessarily cure anything.

GSteve
Level 7
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Message 13 of 65

Re: WFP Errors

Thanks.

I'm not sure I understand why you would say that in view of the number of people who have reported the same problem in this and related threads with no hint of any infection, the fact that the problem has been around off and on at least since early 2011, the implication that it is caused by buggy McAfee updates that never got a published explanation or fix, and your own statement that it is a matter for Tech Support.

And, no, my friend does not use/has not used registry cleaners.

And, of course I will do a thorough malware scan before I've finished with the machine just in case McAfee missed something.

Steve

Reliable Contributor exbrit
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Message 14 of 65

Re: WFP Errors

It was just a thought  as I've seen that before with infections.

Greens
Level 9
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Message 15 of 65

Re: WFP Errors

Well, you can add me to the list of folks with the WFP errors again.  I'm in the exact situation as I was in last year at this time.  I'm running a Malwarebytes scan and a WFP message popped up telling me that files had been replaced with earlier versions.  I took a peek at my event log and discovered that as of Oct. 28 WFP errors were recorded on shut down stating that WPF was terminating and that files could not be verified.  The event numbers for both are 64008.  The files involved are Windows.system32\kbdus.dll and ***resources\themes\luna.

This is EXACTLY what happened to me a year ago.  I got the errors when running a Malwarebytes scan and events were recorded on shut down with the same two files and every once in a while others were involved.

 

My computer seems to be running fine.  Last year this went on for months until it magically got fixed.  I was then ok until I got some horrible virus and had to take the computer all the way back to factory settings and start fresh.  I was following and posting on the thread (quite lengthy before it got taken care of) last year  and here I am again.

I'm running Windows MCE, Service Pack 3.  Everything is up to date (Windows, McAfee, Malwarebytes and soon SuperAntiSpyware).  Scans are coming up clean.  But something is going on again and since I've run across this thread I'm wondering if it's McAfee again like it was last fall. 

I know you are a volunteer and appreciate what you do for us.  I'm hoping that my information will shed some light on the current WFP errors and we'll see if more people are running into this.  Maybe it can be fixed sooner this time if the techs go back and see what they had to do last year to fix it.  And after round two, maybe they'll be more careful before they put out the updates!

Reliable Contributor exbrit
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Message 16 of 65

Re: WFP Errors

I think it would be best to contact Technical Support about this as I'm not too sure where McAfee comes into play with such errors.  However I would say that most errors I see in my Event Viewer I totally ignore, unless there is an actual problem with my PC.   In my experience it's impossible to have an Event Viewer totally devoid of errors.    Perhaps you should also post this on a Windows Platform forum.

Greens
Level 9
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Message 17 of 65

Re: WFP Errors

Peter, my issue appears to be a conflict between McAfee and Malwarebytes.  As a test, I began a Malwarebytes scan tonight with McAfee running in the background like I always do.  I got the WFP error with a different file this time but it was one of the ones that popped up the last time I had this problem.  I then stopped the scan, disabled background scanning in McAfee and ran Malwarebytes again.  No WFP errors showed up with McAfee background scanning disabled.  As I said in my original post, this is the exact same thing that happened last year. 

Anyway, I cancelled the WFP box and didn't mess around with files.  I don't have a SP3 disk and can't streamline one onto my OEM disk even if I was brave enough to try it.

  I'm not worried about the WFP event log errors on shutdown but the WFP errors when running scans was bugging me.  Now I'll just disable McAfee real time scan when running Malwarebytes and stay off the internet until the scan is done.

I still think it has something to do with a recent McAfee update.  I guess it could be caused by a Malwarebyte update as well but I'm suspicious because this happened for months last year after a McAfee update and then disappeared eventually with another update months later.  If I remember correctly I had to disable McAfee real time scan at that time too when I ran Malwarebytes. 

Either way, I know what I have to do to work around it and as long as my system is running ok I'll just let things be.

Message was edited by: Greens on 11/12/12 10:43:43 PM GMT-05:00
Reliable Contributor exbrit
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Message 18 of 65

Re: WFP Errors

When I Google Windows File Protection Errors in XP I get thousands of hits, so it would appear to be a fairly common annoyance.    Unless these are annoying popups or strange behaviour I would ignore Event Viewer, I know I do.

If you want to be really sure use Hijackthis and post a log as instructed in the last link in my signature below.  Note the log doesn't go here, but on specialist forums.

Greens
Level 9
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Message 19 of 65

Re: WFP Errors

I get pop ups when running a Malwarebytes scan with McAfee real time scanning turned on.  If I turn McAfee real time scanning off, I don't get pop ups.  My system is coming up clean on both scans so I'll just be sure to turn McAfee real time scanning off when running a Malwarebytes scan.  Everything is working fine and since this happened in the past I'll just use the work around when doing scans and quit trying to figure it out.  Thanks a bunch.

Reliable Contributor exbrit
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Message 20 of 65

Re: WFP Errors

I don't have to do that and I have MBAM here.   You should never have to do that, that's not how MBAM is designed.

Message was edited by: Ex_Brit on 13/11/12 8:29:31 EST AM

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