About 3 weeks ago I noticed a cross on the McAfee Icon, hovered, and it said - you guessed - "You are not protected" Went to Fix and a day later nothing had changed. Did a system restore to a much earlier date, everything came right and then a couple of days later it was all back to "Not Protected" Checked in security centre, clicked "Fix" and a window appeared saying updates are being loaded in the background, do not turn off your computer. Fine. Left it to do its thing but 3 weeks later the status hasn't changed - still suppodedly loading updates, Virtual Technician wont load, and trying to uninstall the software produces a blank window. Machine is fairly new Acer with Vista, Defender hadn't been running when this arose, but has now been switched on. Does anyone have an answer or suggestion. Bob
It sounds like a corrupted file to me.
This might benefit form running the Virtual Technician to see if it can fix things. If that doesn't work then do as follows:
Enable Windows Firewall as a precaution
Uninstall all McAfee products via Control Panel/Programs/Uninstall a Program
Run the MCPR removal tool
Reinstall everything from your online account.
I trust your Vista is SP2? I ask because support for Vista (no service packs) has ended.Message was edited by: Ex_Brit on 09/05/10 7:26:04 EDT AM