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Verify Subscription Problem

Hi. I bought a new laptop about two weeks ago with a 3 year McAfee Security Center subscription.

I started having problems with Windows Defender showing an error message every time I rebooted the computer, so I followed the instructions for disabling Windows Defender at this link: http://social.answers.microsoft.com/Forums/en-US/vistasecurity/thread/574fb871-034c-4b42-b800-328af1...

They told me to:

1. http://service.mcafee.com/FAQDocument.aspx?id=TS100507
Please follow the steps #1 & #2 to uninstall your McAfee product.

2. Disable Windows Defender: How to disable Windows Defender on Vista

3. http://service.mcafee.com/FAQDocument.aspx?id=TS100507
Please follow the step #3 to reinstall your McAfee product.

So I uninstalled and reinstalled McAfee. But now Security Center no longer remembers my subscription expiration (should be 7/12/2009) and tells me my subscription cannot be verified. Please don't tell me I have to buy another 3 year subscription.
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Reliable Contributor exbrit
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Message 2 of 5

RE: Verify Subscription Problem

I see that MS thread also suggests checking for malware using two recommended tools.

There is no need to disable Windows Defender. McAfee, when first installing, will object to it and turn it off. You can turn it right back on again and there will be no dire effects.

Is your system clock accurate? In IE7 or 8 go to Tools/Internet Options/Advanced and click Reset then Apply and OK and allow any prompts.

Close and reopen IE and re-enable the add-ons.

Temporarily enable Windows Firewall and repeat the following steps (sometimes running the removal tool isn't always succesful at the first attempt and you may not have noticed any errors it gave):

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
If you can't find these files don't worry. It just means that MCPR has done its job.

4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site- not from any CD that you may have.

If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

If you received your McAfee products from your service provider, please use the list below to download your software.

Comcast users should go to http://security.comcast.net/ and log in to download your software.

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users should go to http://membercenter.msn.com/ and log in to download your software.

AOL users should go to http://daol.aol.com/security/ and log in to download your software.
Reliable Contributor exbrit
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Message 3 of 5

RE: Verify Subscription Problem

One of the McAfee people suggest you approach Technical Support Chat, linked at top left of this page or in my signature. It's free.

RE: Verify Subscription Problem

Thank you, Ex_Brit. It worked the second time I tried it.
Reliable Contributor exbrit
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Message 5 of 5

RE: Verify Subscription Problem

Isn't that weird. Who knows why these things happen. Glad it's fixed.

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