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Level 7

Used system restore, now "componants missing"

Can someone give me directions on how to reinstall my McAfee Security Center (provided by Comcast)? I did a System Restore and suddenly I am told there are un-fixable errors and I must re-install. I know how to UN-install but do I need to retrieve a serial number or something like that to RE-install properly? Any help would be appreciated.
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Level 21

RE: Used system restore, now "componants missing"

Sometimes this can be easily cured by right-clicking the taskbar icon and selecting Updates.

If that doesn't help then do a cleanup and reinstall as follows:

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
If you can't find these files don't worry. It just means that MCPR has done its job.

4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

If you are McAfee direct customer, go to and log in to download your McAfee products.

If you received your McAfee products from your service provider, please use the list below to download your software.

Comcast users should go to and log in to download your software.

For future reference see this FAQ regarding the use of System Restore and how it may effect McAfee protection.
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