I really need some help please.
I have just been on live chat to McAfee to try and resolve another problem on my laptop ( https://community.mcafee.com/thread/27149 ), since then I have a problem with my Desktop machine. I NEVER share files between them they are NEVER connected and NEVER share the router connection at the same time.
Because the Security on my laptop is suspect, I used my desktop computer to contact McAfee. Before I was permitted to do so I was compelled to run virtual technician which decided to replace a DAT.
So the only changes to my computer were loading the "chat" software and running the Virtual Tech.
Now I cannot update my security, it finds updates downloads them, then when it comes to the install part I get "an error occurred".
Desktop is running XP with all recommended Microsoft updates.
I'm just one step away from binning the whole lot and replacing McAfee for good, but I only renewed 4 months ago and I don't really want to be beaten by this anyway!
Along with the above instructions , please check the following before we reinstall McAfee;
1.From the Taskbar, click Start, and Run.
2.In the Run field, type notepad %WINDIR%\system32\drivers\etc\hosts then click OK.
Note: This will open the 'hosts' file in Notepad.
3. Remove all lines referencing McAfee websites, or Network Associates International (NAI) websites.
Examples of such lines are:
McAfee Online Community Moderator
I tried that but only got a sample file,
I have tried to attach a screen print.
Thanks for your advice kiwi4life, I will do that but thought I would try Dinesh's suggestion first as it might be a quick solution.
Sorry the screen print did not work It simply explained how the data should be entered and gave two example lines, the only entry without a # was 127.0.0.1 Local host
Message was edited by: cuppatea on 28/08/10 10:30:51 CDT
Message was edited by: cuppatea on 28/08/10 10:31:40 CDTMessage was edited by: cuppatea on 28/08/10 10:36:34 CDT