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Level 7

Update "an error occurred"

Hi All,

I really need some help please.

I have just been on live chat to McAfee to try and resolve another problem on my laptop (  ), since then I have a problem with my Desktop machine. I NEVER share files between them they are NEVER connected and NEVER share the router connection at the same time.

Because the Security on my laptop is suspect,  I used my desktop computer to contact McAfee.   Before I was permitted to do so I was compelled to run virtual technician which decided to replace a DAT.

So the only changes to my computer were loading the "chat" software and running the Virtual Tech.

Now I cannot update my security, it finds updates downloads them, then when it comes to the install part I get "an error occurred".

Desktop is running XP with all recommended Microsoft updates.

I'm just one step away from binning the whole lot and replacing McAfee for good, but I only renewed 4 months ago and I don't really want to be beaten by this anyway!

Best regards,


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2 Replies
Level 16

Re: Update "an error occurred"


Along with the above instructions , please check the following before we reinstall McAfee;

1.From the Taskbar, click Start, and Run.

2.In the Run field, type notepad %WINDIR%\system32\drivers\etc\hosts then click OK.

Note: This will open the 'hosts' file in Notepad.

3. Remove all lines referencing McAfee websites, or Network Associates International (NAI) websites.

Examples of such lines are:


      Note: You can ignore all lines that start with the # symbol
  1. Click File.
    Click Save.
    Close Notepad and try to update your McAfee product again

Dinesh K
McAfee Online Community Moderator

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Level 7

Re: Update "an error occurred"

Hi Dinesh,

I tried that but only got a sample file,

I have tried to attach a screen print.

Thanks for your advice kiwi4life, I will do that but thought I would try Dinesh's suggestion first as it might be a quick solution.

Best regards,



Sorry the screen print did not work It simply explained how the data should be entered and gave two example lines, the only entry without a # was Local host

Message was edited by: cuppatea on 28/08/10 10:30:51 CDT

Message was edited by: cuppatea on 28/08/10 10:31:40 CDT

Message was edited by: cuppatea on 28/08/10 10:36:34 CDT
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