I have the exact same issue.
I have been through 4 technicians at Cox/McAfee, and no help.
Most recently I was transferred to McAfee Level 2 support (after an hour on th ephone) and was promptly disconnected.
What to do ?
No, I have no reference number. I even asked the last help desk technician if I had a reference number or ticket number ... he said "no", that they had taken notes and were available by anyone helping me when they looked at my account.
Sorry for the typo . I would then redo chat giving them your account details which we mods cannot see and ask for the call to be redone. I also would not accept the chat tech to retry to fix things but go straight to the escalated tech.
Best to leave it to the higher level supportMessage was edited by: Peacekeeper on 5/02/11 6:26:01 AM
I got to Level 2 support this morning. He told me that I had to apply ALL Microsoft updates before he could help me.
Of course, now I am having issues getting SP1 installed on one of my Vista machines, and am currently ( and have been for the past 2 houirs) sharing my desktop with a MSFT technician who is debugging the SP install process. He told me (along the way) that McAfee was prohibiting SP1 install, so he unistalled it, and started the SP1 installation again.
I doubt that SP1 is the issue, as my other Vista machine is continuing to have the same McAfee issues even after successful SP1 upgrade.
What happened to the person who posted to this thread orginally...did he get his problem fixed ?