Help … The automatic update for McAfee is not working.
The McAfee Security Center warns that I am not protected and that attention is indicated for both “Computer & Files”,
as well as “E-mail & IM” (“Internet & Network” is indicated to be protected),with the problem identified as “The detection signature file is between 8 and 29 days old”.
When I click “Fix” downloading of “McAfee Virus Scan” starts but cuts off anywhere from 5% to 15% complete, then starts to download again,
cuts off again and the cycle repeats without a successful download.
Here is the “Virtual Technician” problem log:
Microsoft Windows XP Professional (Build 2600)
Service Pack 2.0
Internet Explorer Version
Internet Explorer Language
System Drive Type
Physical Memory Available
Physical Memory Total
Virtual Memory Available
Virtual Memory Total
x86 Family 6 Model 15 Stepping 11Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
May I know certain additional information on this like;
What is the operating system of the computer ?
What type of internet connection you use ? (cable/wireless)
Do you have any other security programs installed in the computer ?
Did you perform any recent changes for the computer like a system restore ?
As is indicated in the MVT report, the OS is XP Pro.
My internet connection is dial-up.
No other security programs have ever been installed.
There have been no changes to the computer.
Unfortunately , it takes a long time in dial up connections for the updates to complete. If the updates continue to fail, the problem description will change to Your Your signature files are 8-29 days old.Please check the below steps so that we could update it.
1.Check and delete if you have any other antivirus software installed in add/remove programs and C:/program files and common files.
2.Download and run the tool from: http://download.mcafee.com/products/licensed/cust_support_patches/MSCPRXFIX.exe. and restart the computer
3. Click update in security center and let the updates complete so that the protection status should go back to green