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Update Problem, Your computer is at risk

Hi-

I have an XP machine service pack 3 running Total Protection 2010.  Whenever the auto-update process runs or I manually kick it off, it fails to update the dat file.  When I ping downloads.mcaffe.com i get 127.0.0.1.  I don't have a entry in my hosts file, so i'm guessing I have a virus.  Any help would be appreciated.

Mike

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kumar_B
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Message 2 of 4

Re: Update Problem, Your computer is at risk

  1. Click the Start menu button on the Windows taskbar.
  2. Click Run... on this menu.
  3. If the computer is holding a current IP address, type 'cmd' (without the quotes) in the text box that appears. A command prompt window appears on the screen.
  4. Type 'ipconfig' (without the quotes) to view the status of the computer's IP address(es).
  5. If the computer is holding a current IP address, type 'ipconfig /release' to let go of the address.
  6. type 'ipconfig /flushdns' to let go of the address.
  7. Type 'ipconfig /renew' to obtain a new IP address (whether or not the computer is holding a current address).
  8. then try updating the mcafee .

Message was edited by: kumaravel on 5/25/10 6:53:13 AM CDT
kumar_B
Level 10
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Message 3 of 4

Re: Update Problem, Your computer is at risk

  1. Click Start, Settings, and select Control Panel.
  2. Double-click Network Connections.
  3. Right-click the Network Connection icon and select Properties.
  4. Select Internet Protocol (TCP/IP) and click Properties.

  5. Verify that your settings are identical to those displayed below. If they are not, make the necessary changes and click OK.
  6. after that : follow the below steps:
  7. Click Start, Search, type cmd.exe, and press ENTER.
  8. In the Search Results window, right-click cmd.exe and select Run As Administrator.
  9. In the command prompt window, type:

    ipconfig /flushdns

     
  10. Press ENTER.
  11. When the command prompt is returned, type:

    ipconfig /renew

     
  12. Press ENTER.
  13. Close the command prompt window.
  14. Then update mcafee . and check the ping reply for download.mcafee.com

Message was edited by: kumaravel on 5/25/10 8:19:16 AM CDT

Re: Update Problem, Your computer is at risk

Setting the dns back to obtain automatically was able to fix the update problem.  After the update, I scanned the machine and removed 5 viruses. Thanks.