The Local School District just issued this Bulletin:
To: All Staff
Subject: Mcafee issue disables computers
A new Mcafee virus update has disabled many computers in the district. This Mcafee issue is affecting users all over the world.
We have a call in to Mcafee support and are working on a fix.
Moved to your own thread as the subject is different from where you posted.
This issue is being dealt with.
However, we have been told that it is an Enterprise issue...are you using home products?
Message was edited by: Ex_Brit on 21/04/10 5:05:03 EDT PMMessage was edited by: Ex_Brit on 21/04/10 5:05:38 EDT PM
I can confirm it affects home users also.
I watched the update occur at 11.14 this morning, all my PCs (XP Pro) immediately started failing. I went nuts thinking it was a mass virus attack. It took most of the afternoon to identify it was not that nor a h/w problem, that SVCHOST.EXE was being removed. My wife (the IT manager at her company) called me to discuss the problems she was seeing across her entire network. Same symptoms, a bad auto update. She was able to identify that the PCs in her network that updated last night were OK only those updated this morning were knocked out.
I need the dat file for home users to get my PCs running again. Thank goodness for thiss old win98 laptop that was not being used.
I lost my home computer also. Now the problem I have is that computer cannot connect to the internet. How will I be able to update it when this is fixed? The wireless is fine as my laptop (which updated last night and kept kicking me off the internet) can connect.
I booted in safe mode with networking, I am able to get here w/o any problems. I do get constant reminders from mcafee that I am unprotected, I know that, but at this point mcafee is its own worst enemy. I had to do a search and find a copy of SVCHOST.EXE (in my i386 folder) and copied it over to the windows/system386 folder. In safe mode mcafee doesn't quarantine the file. I have held off uninstalling mcafee for now, I want to see what their fix looks like first.
Big problem for me is, my wife touted mcafee to her company based on my recommendation. After installing it, half the PCs went out today. They are all giving her dirty looks like its her fault mcafee borked the systems. Well she shouldn't have listened to me I guess.
Wow, just read it on the News too.
Hospitals shuttting down ER's, Police departments having to shut off Computers in Patrol cars..
I'm thinking Major Lawsuits against McAfee in the near Future. Wow, Major Screw Up I'd say...
Another Question, Does McAfee have REAL live Tech Support people that actually know the Product?
I don't mean the guys in india with only canned answers and very very limited abilities or the Wannabe helpers here on this forum..Message was edited by: n6wk on 4/21/10 4:40:34 PM CDT
Yes they do but the guys in India and elsewhere refer to them. All you have to do is ask them to escalate the matter.
Regarding the update it isn't the first time it's happened nor is it only confined to McAfee, they've all had the problem at various points.
The media do tend to exaggerate somewhat. I have the update and nothing has happened to any of my four systems.
If the guys in India ( and else where) refer to these unknown other guys, why not just get rid of the guys in India and elsewhere and go to the people who really do know?
Also, You say the media exaggerates the reports, but at my work, The IT guys must now go to each of hundreds/thousands of computers to fix this latest screw-Up by McAfee.
McAfee should be forced to re-imburse them for all the associated Cost to do so. Afterall, it isn't the end users fault, it is McAfees fault, therefore Liabilty.
From the recent chain of events, it appears that McAfee does NOT test these updates and such before allowing them to infect Thousands/Millions of computers.
We have this issue as well as the Unresolved Shutdown error issue STILL!