I'm new here, I just bought a MacBook Pro, which I have it set to dual boot using boot camp and i'm running windows 7. Originally when I installed windows 7 I was able to install my McAfee virsus software, but then last week, I noticed it stoped working, When I tried to run the program I would get a blank McAfee menu window. So I tried to uninstall McAfee using the add remove programs but It would not do anything. So I used MCPR tool to remove the program. Then I tried to reinstall the software again and would get the same error that the original poster would have. I tried everything that was listed int he post with no success
Installation Cannot Start
Learn more by visiting the McAfee support website at
Moved this to your own thread as the one you posted to was 2 years old.
I trust you are trying all this while signed in as an Administrator level user? I also trust that your Windows 7 is SP1, fully updated and that it has Internet Explorer 9 installed and that you are not using any registry cleaners/compressors/optimizers?
Try running a fresh download of the MCPR removal tool again linked under Useful Links above and reboot immediately afterwards.
Run the McAfee Preinstall Tool linked HERE.
Try the installation again.
If that fails contact Technical Support either by online Chat (free) or phone (also free) - linked under Useful Links at the top of this page.Message was edited by: Ex_Brit on 07/10/11 6:43:17 EDT AM
Thanks for moving my post and creating a new thread for me.
As for what I tried and have installed
I do have IE 9 and windows 7 SP1, My account is an admin account, i'm not using any type of registry cleaner
Ok I tried what both you and Dinesh advised
I ran both Regsvr32 jscript.dll and vbscript.dll with no error
Down loaded a new MCPR tool and ran that
Reboot my pc
Still no luckMessage was edited by: ulua on 10/7/11 10:23:34 PM CDT
EX_Britt and Dinesh,
Thank you for your help and advice, I chatted with a tech support and he had me unistall IE9, and once I went back to IE8 I was able to install my McAfee Total Protection Virus software.
How weird, it is compatible with IE9 as I have it in 4 installations. Must be something to do with Boot Camp?
Anyway, glad it's OK now.
I too have IE9 on my desktop with McAfee installed and have no issues, Like you said may be it has to do with boot camp.
Indeed. I wonder what would happen if you now installed IE9? I hope Dinesh can enlighten us on that score as he is McAfee and would know about that.
All the best. ;-)
Adding on the above suggestion before installation , please run the below commands in command prompt window and check if they register without errors
Click Start – Click on Start Search
In the open prompt type – cmd
From the selections above – right click on cmd and select Run as administrator
In the command prompt window type the following and press enter after each command
Regsvr32 jscript.dll and press enter
Regsvr32 vbscript.dll and press enter
After the above steps are done , please run the MCPR tool and reinstall McAfee programs