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sarnia
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Uninstalling preinstalled McAfee

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New computer, Windows 8, old computer blew up. I have a paid for subcription for Total Protection and need to uninstall the preinstalled version then install my paid for version from my paid for account.

Under useful links>MCPR the TS101331 article states that a preinstalled McAfee product must be activated before uninstalling, reinstalling only installs your McAfee home users applications, but might not recover your paid subscription term information.

The preinstalled version has been working ok, I haven't registered or logged into it as I'm not sure if that will mess up my paid for account. So what I need to know is can I just go ahead and uninstall from Programs& Features > Download and run MCPR > Restart computer > Go to my paid for account and download?

Advice much appreciated.

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Reliable Contributor exbrit
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Message 2 of 6

Re: Uninstalling preinstalled McAfee

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A preinstalled McAfee product must be activated before uninstalling, reinstalling the same product, so if you are installing a different product then you can simply uninstall it, then run MCPR, reboot and install your new product.

Even if it was the same product it can be sorted out by Technical Support anyway.

Message was edited by: Ex_Brit on 18/04/13 11:27:25 EDT AM
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Reliable Contributor exbrit
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Message 2 of 6

Re: Uninstalling preinstalled McAfee

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A preinstalled McAfee product must be activated before uninstalling, reinstalling the same product, so if you are installing a different product then you can simply uninstall it, then run MCPR, reboot and install your new product.

Even if it was the same product it can be sorted out by Technical Support anyway.

Message was edited by: Ex_Brit on 18/04/13 11:27:25 EDT AM
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sarnia
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Re: Uninstalling preinstalled McAfee

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Thanks Ex_Brit, The product I'm wanting to uninstall is SC v. 11.6 and my paid for version is 12.1 so I take it that because its a different version I don't have to activate v.11.6 ...correct? 

Reliable Contributor exbrit
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Message 4 of 6

Re: Uninstalling preinstalled McAfee

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Correct.

sarnia
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Message 5 of 6

Re: Uninstalling preinstalled McAfee

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Many thanks, will do the deed tomorrow and hope all goes well...(or I'll be back!!!!)

Reliable Contributor exbrit
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Message 6 of 6

Re: Uninstalling preinstalled McAfee

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LOL, good luck.

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