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JimS
Level 7

Uninstall Brings BSOD - Windows 7 (64) - HELP!!

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A month ago I purchased a new Dell XPS 7100, Studio Phenom X6, that came with McAfee Security Center pre-installed. Today the 30 day trial ran out. So I installed Trend Micro Security Suite which uninstalled the McAfee Security Center. Rebooted to finish process.

BSOD!!! Crashes at ndis.sys..........

Only way back in is Safe Mode without network. Otherwise, I get buzzing and a crash on the login screen.

I have run MCPR.exe and MCPR2.exe. Neither finishes successfully (log attached). Neither one solves the problem.

I'm desperate! These forums have provided no clear guidance. Dell won't help, since this is McAfee's screwup. I have noted that even priority phone service hasn't been useful for some people. What can I do besides scrub everything down?

Jim

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Peacekeeper
Level 20

Re: Uninstall Brings BSOD - Windows 7 (64) - HELP!!

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Update the atheros network drivers and retry MCPR. Maybe you need to remove your new AV as well. there was an issue with BSODs and win 7 64bit and mcafee. maybe updating the driver network and wireless will help you.

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Peacekeeper
Level 20

Re: Uninstall Brings BSOD - Windows 7 (64) - HELP!!

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Update the atheros network drivers and retry MCPR. Maybe you need to remove your new AV as well. there was an issue with BSODs and win 7 64bit and mcafee. maybe updating the driver network and wireless will help you.

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JimS
Level 7

Re: Uninstall Brings BSOD - Windows 7 (64) - HELP!!

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Thank you very much. That did the trick!   

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Peacekeeper
Level 20

Re: Uninstall Brings BSOD - Windows 7 (64) - HELP!!

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Glad to help especially the easy questions.

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JimS
Level 7

Re: Uninstall Brings BSOD - Windows 7 (64) - HELP!!

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Given how common (and disruptive) this driver issue is, I am dismayed that McAfee has not incorporated a fix in their install/uninstall programs. It seems like a no-brainer.

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Peacekeeper
Level 20

Re: Uninstall Brings BSOD - Windows 7 (64) - HELP!!

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Sometimes they might not  be able to though I would have thought the install could check the verion (if present) and request you to update. Will ask next meeting

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