I m having exactly the same problem. Unfortunately when I try to run the Virtual Technician it tells me that it cannot connect to the internet - my computer is connected to the internet with no difficulty.
Thanks for the response. My O/S is Windows XP.
I have followed your recommendation to the point of going to the get the email link. Nothing happens when I try to go to that page - blank broser screen. My account informaiton states I am authorized to download McAfee to three computers (Bank of America offer). The first install went fine on a Windows 7 machine. Tried to reinstall again this morning using your link with the same result.
In step two it initially states that I have no installed McAfee products.
Help once again!
Yes, I have reinstalled at least times.
This was an on-line install (a Bank of America promotion that gave me three licenses, one of which has already been successfully installed on a Windows 7 machine)
Yes, I am availble to chat on-line for the rest of this day, Tuesday.