Regards
Bala
I have now solved the issue via online help. My current program activation was getting corrupted by older McAfee products that had expired and were replaced by my new 3 user license product. Uninstalling everything, then running the McAfee Consumer Product Removal tool (MCPR.exe) to remove all 2005, 2006, 2007, 2008, and 2009 program remnants followed by a reinstall did the trick.