I am having same problem, can not activate subscription. I have tried all suggestions shown so far.
Spent 5 hours on this so far.
Running Windows XP
Firefox locks up when McAfee is installed, IE still works
Previous program was McAfee Total Protection, I ran McAfee Cleanup Tool
Installing for retail disk
Thanks for any help
Solved! Go to Solution.
Windows XP :
Having same issue, been trying for week and a half, on windows vista 64, no issues with firefox, dont use internet explorer, product just hangs at actication, tried both retail install from disk and download, i can let it go for 24 hours same thing, had chat request going for week +, i have tried all suggestions, including the macfee cleanup tool, no clue how protected i am with a version with out, up to date definitions. Any help would be apprieciated hate the idea of paying $10 just to be able to install my purchased software. Debating if I should just eat the cash and buy a competitor.
P.S. Virtual Tech says I don't have any Mcafee products installedMessage was edited by: mmahon on 12/24/10 1:55:03 PM CST
I'm having the same issue. Bought a 3 user edition on disc; it ran perfectly on a newer laptop with Vista. Went to install on second computer with Windows XP, and it wouldn't run the .exe program - nothing would happen. Downloaded the web version and the same thing would happen, i.e. nothing. Downloaded and ran the MVT and pre-install programs and they downloaded and ran fine. Stinger found nothing, and I had run 2010 antivirus last week without a hitch. Is there a virus/trojan that prevents McAfee from installing? I tried a chat with customer service, but they curtly informed me that this was beyond their capabilities. Now I'm kinda' stuck as 2010 McAfee expired. Any suggestions?
If I am understand you correctly after you installed the McAfee software. when you try Activate it remains in the activation Screen for ever.
In this case what you can do is ..
1.Ran McAfee Removal tool . Click here > http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
2.When you try install McAfee through your disk chose Custom installation and install McAfee Anti spam alone.
3.Once installation was completed try to activate McAfee.
4.If Activation completed successfully then open McAfee and click on Navigation option in top right hand side.
5.In Navigation windows click Features in left hand side and installl rest of the McAfee features.on 12/25/10 8:46:11 AM CST
Could you please let me know what the exact error message you're getting while try to Activate McAfee software.on 12/24/10 4:06:13 PM CST
Windows XP :
hey any word idea about a fix for windows vista, same thing mine stalls out no error message.
` message states please wait while we connect to mcafee.com, spinning wheelMessage was edited by: mmahon on 12/24/10 9:33:52 PM CST
Yes that worked as far as getting the activation to connect. Thanks.
NEW problem, now McAfee is asking for a product key.
NO barcode key as shown was included in this retail purchase.McAfee activation says if no product key is available, I can sign up for a 30 day trial.
I have never had this much trouble with any software.
After spending so much money and time on McAfee I am debating if I should just scrap McAfee and go to a competitor.