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cj.young
Level 7

Unable to access McAfee VirusScan

I have McAfee 3-User McAfee VirusScan Plus (VirusScan 13) installed on my PC, however at the moment I am unable to access VirusScan. Whenever I click ‘Scan’ on McAfee SecurityCenter it just reloads the home page. I can still run scheduled scans but I’m unable to run a manual scan or remove potentially unwanted programs. Any help would be much appreciated.
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matrixluke
Level 7

RE: Unable to access McAfee VirusScan

 

cj.young;533654]I have McAfee 3-User McAfee VirusScan Plus (VirusScan 13) installed on my PC, however at the moment I am unable to access VirusScan. Whenever I click ‘Scan’ on McAfee SecurityCenter it just reloads the home page. I can still run scheduled scans but I’m unable to run a manual scan or remove potentially unwanted programs. Any help would be much appreciated





This problem is beacuse of Internet Explorer. I'll give you some symptoms please check it out.

Open-> Security Center->Click on Advanced menu-> Click on option Restore.

This will return an internet explorer error.

Another symptom will be APPLY button in advanced configuration options of Virus Scan will be graded out.


Try the below tool

Download IERegFix.bat and save it to your desktop:

http://download.mcafee.com/products/licensed/cust_support_patches/IERegFix.bat


Locate IERegFix.bat on your desktop and double-click to launch.
Once launched, you will be presented with press any key to continue. To execute, press any key on your keyboard.

If this doesn't work. reinstall your internet explorer.
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cj.young
Level 7

RE: Unable to access McAfee VirusScan

The tool has resolved the problem. Many thanks.
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matrixluke
Level 7

RE: Unable to access McAfee VirusScan

Welcome.
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