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campbellx5
Level 7

Unable to Scan, real time scan, and now install

I was unable to scan and real time scan kept turning off.  I decided to try and reinstall so I followed procedures to uninstall.  I uninstalled then ran the clean up uninstall tool.  I tried to install but it keeps saying Install Incomplete, try installing again, run MVT, or contact mcafee support.  tried to install again, same error.  MVT will not work because it says no products supported.  My O/S is Windows 7.  Any ideas on how to get Mcafee Security Center installed?

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5 Replies
Peacekeeper
Level 20

Re: Unable to Scan, real time scan, and now install

Best to let Chat try to clean this up and reinstall

Chat link in Technical support link in useful links tab above

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campbellx5
Level 7

Re: Unable to Scan, real time scan, and now install

i have been reading responses from:

https://community.mcafee.com/message/138243#138243

https://community.mcafee.com/message/134755#134755

https://community.mcafee.com/thread/27950?start=15&tstart=0

https://community.mcafee.com/thread/25172?start=45&tstart=0

They all have been having the same issues as me.  The subscription started 8/30/10 for this laptop.  Dell Studio 1747 (windows 7 64 bit) 4 GB memory Intel Core i7 CPU

I have tried everything in the mentioned threads with no luck.  I tried running the MVT again with no luck.  It says there is no services installed because there is not any installed.  Why does the installer tell me to run MVT when I get a failed install if it will not search for anything when unless it is installed?

According to the above threads, chatting with tech support does not give you any results.  Has there STILL not been a resolution for 64 bit installation?

I tried to do a custom install vs complete install and only do virus scan and firewall no luck, same error.  I then tried virus scan only with same error.   After that, I tried the firewall only, it downloaded that, then the main install fails, install failed.    Any ideas.  Registry is clean, no traces of mcafee but still it refuses to install.  

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campbellx5
Level 7

Re: Unable to Scan, real time scan, and now install

i tested AVG and it installed with no problems

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Peacekeeper
Level 20

Re: Unable to Scan, real time scan, and now install

Yes but did you try chat. You can ask to escalate it and they will get a T2 or higher tech to call back. Still worth a go. I have win 7 64bit as does another mod and it never fails to install. I do it every 2 weeks to test the install process.

Message was edited by: Peacekeeper on 25/11/10 6:34:08 AM
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snowyg
Level 9

Re: Unable to Scan, real time scan, and now install

Hi,

You said Win 7 can you be more specific about the PC - hardware configuration etc.

Also try these things if you haven't tried them already:

*make new test acc -as admin

*if you have any registry modifiers - CCcleaner,defragment tools etc remove them

*make clean boot in the new acc - start-run-msconfig - disable all start up items

*stop UAC - user access control

*stopp win defender

*check win udpatess-  including optional ones

*check for any MFE fodlers left in Program Data,Program Iles,Common files,temp

*reset ie

*download again DMSetup

*try to install it again and updates us on the stat but try the isntall in Safe Mode with networking

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