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revealdion
Level 7

Turns red

Hi

My total protection 2011 is turning red while i should renew my subscription.

But i have 200 days left.

Whats going on here?

My system clock and date are right

I wass looking at the windows control center

it said error of the mcafee Sychronization Application it doesnt work

The file is mcsync.exe

I ran mvt but nothig wass found

Message was edited by: revealdion on 7/5/12 9:06:56 AM CDT
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8 Replies
exbrit
Level 21

Re: Turns red

karthiks
Level 12

Re: Turns red

Hi,

If Tony’s solution doesn’t work you need to remove and reinstall the McAfee. Please follow the below steps to uninstall and reinstall the McAfee

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revealdion
Level 7

Re: Turns red

I followed the steps form the link that ex britt placed.

I think that problem is solved.

But the mcsync.exe keeps crassing

i am going to call the helpdesk tomorrow.

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karthiks
Level 12

Re: Turns red

Hi,

Please check the following program Alcohol 120%  by navigating into the below location and update me

  • Click on Start > My Computer
  • Open Local Disk CSmiley Very Happyrive
  • Open Program Files folder
  • Check for the program Alcohol 120% and update me on this post
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revealdion
Level 7

Re: Turns red

I dont have alcohol 120% installed on my pc.

I think the mcsync error is related to the site advisor update on 4-07-2012

see post from uwe dembski

https://community.mcafee.com/thread/45868?start=10&tstart=0

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karthiks
Level 12

Re: Turns red

Hi,

If that so, uninstall Site advisor alone and check you are getting the McSync error message. Follow the below steps to remove and reinstall the McAfee Site Advisor

  • Click on Start > Open Control Panel
  • If you use Windows 7 open Uninstall a program or if you use Windows XP open Add/remove programs list
  • Search for the McAfee Program and double left click on it
  • Once the uninstaller window opens you see McAfee Security and Browser Protection McAfee Site advisor to select and remove
  • Give a check only on Browser Protection McAfee Site advisor and click on remove and restart the computer once the Site Advisor is Removed
  • Check you are getting the McSync error message, If not reinstall the Site Advisor from www.siteadvisor.com and update me
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revealdion
Level 7

Re: Turns red

I reinstalled site advisor until now there where no entry´s of mcsync.exe

Before i had site adviser 3.5......

The version i have now is 3.4.0.143.

I checked for updates but there where no updates.

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karthiks
Level 12

Re: Turns red

Hi,

Please see my message on the below thread

https://community.mcafee.com/thread/45868?start=0&tstart=0

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