Hi..I'm new and have no clue what the heck or how the heck to ask a question on here lol Hope this is ok...If this is wrong, I apologize. I am having a problem with my Total Protection installing updates. It checks for up dates and downloads the updates just fine..it's the installing part that has stopped working. It always tells me that I have an Installation Error. I also get an application error that pops up that says... MCHlp32.exe Application error. I have already uninstalled the product and then reinstalled it. I have also done the virtual technician that says it fixes an out of date dat...that didn't help either. Can anyone help me? Thank you! And sorry again if I'm asking in the wrong place.
Could you please let us know the following information ;
What is the computer’s operating system ?
How is the computer connected to Internet ? (cable/wireless/dsl)
Do you have any other security software installed on the PC ? Or in the past ?
Please run the McAfee virtual technician from here : http://mvt.mcafee.com and let us know the results and its session id .
I have had McAfee Total Protection for a year and have never had a problem with it until a few weeks ago. I have Windows XP and have a dsl connection and have no other security software installed.....and no I didn't know I was supposed to follow something to uninstall..I just went in to add or remove programs( I will go there and try it). Thank you both for answering me.
Hi bellangil, I was wondering how you made out with this.As we have not recieved an answer.You are correct.This is a new problem.I also have had Mcafee installed.All started arfter new install of 2011.
Hi newjack...still dealing with the same problem...I have no idea what to do. I'm not a computer wiz! lol I used McAfee site directions to Uninstall ...still doesen't work. Pretty soon I'm goin to ask for my money back concidering it was just renewed...I don't want something that I can't make work. The program that I had to download to make sure all of the McAfee stuff was cleared from my computer said Unsuccessful, and it went by so fast it didn't give me time to read what it said..I got a glimps that it said Unsuccesuful and it disapeared and told me to restart my computer. Sorry it took me so long to reply! Thanks for writing! Have a great day!
You downloaded MCPR correct from here?
That does never flash up and give a message at least never in 6 years it has been around that I have seen.
Can you retry downloading it and running it pease sounds as if it is corrupted
That had acutally happened to me last year Peacekeeper. When updating to 2010.I had the same problem.Mcafee pop up said unistall was not successful or something like that.Let me see If I can remember or find the post for bellangil.Not sure if I had to do the Mcafee system support?? Be back.
bellangil here is the post of when that also happened to me last year Mcafee pop up included.https://community.mcafee.com/message/109033#109033
Here is what Dinz suggested to me.If you don`t know how to do this.Post back.Or if the full program is still on your computer -
1.download MCPR tool posted by peacekeeper.(don`t run)
2.uninstall Mcafee from control panal.
4.run MCPR tool and then reboot again
5Turn on your windows firewall
6.Go to site and download your version of Mcafee. Good luck