Can anyone answer a question for me?
Why oh why do I find that every time a new update for Total Protection 2010 is pushed down I can no longer get access to firewall options such as setting program permissions?
I can do a fresh install, having uninstalled first, and the program permissions, access control and other options are all available. As soon as an update is pushed down they are removed. All I get is the ability to turn off / on the firewall (which actually does nothing anyway) or to restore defaults.
Does anyone have a simple fix other than uninstall / reinstall? I have been on with the support people previously, and all I get is that "it will be fixed in the future, it is an issue with the scripting used"...
I do not see reinstalling as a solution for what is quite obviously poor testing / development / quality control etc...
OS: Windows 7 64bit
Rest of PC: Not relevant
In Windows 7 McAfee's Firewall takes over full control so any adjustments are made there.
Windows Firewall should tell you that it is being controlled by McAfee in Windows Security Center.
To alter settings, double-click the taskbar icon to open SecurityCenter
Click Web and Email Protection to expand the drawer
Click Firewall and all the different settings areas should display.Message was edited by: Ex_Brit on 05/04/10 8:25:02 EDT AM
Are you using a 3rd party Windows Firewall Control? If so you would have to uninstall McAfee's Firewall to regain that control. Sorry I just had this afterthought.
Thanks for the attempt Ex_Brit, much appreciated. However, the issue is not in configuration, it is in the updates breaking the Security Centre dialogue boxes. I have no third party firewall controls beyond the Mcafee one.
If I click on Windows Firewall through the control panel, then yes, this tells me that the firewall is managed by Mcafee.
If I then invoke Mcafee Security Centre as you suggest, click Web and Email, then Firewall, all I see is two options - Restore Defaults and Turn Off / On.
Previously there would be a list of items below, including Program Permissions amongst others.
See attached for example
OK, that's not good, there should be whole bunch of extra items in there. I suggest you run the McAfee Virtual Technician from here: http://service.mcafee.com/TechSupportHome.aspx?lc=2057&sg=TS and if it can't fix the issue then proceed on that same page to Technical Support Chat and have them take a look.
This is what it should look like. Each of those items can be expanded to show various settings.
Thanks again, but I have already used the Virtual Technician to no avail, and been online for two hours with a tech support person.
Their solution was to click around on my machine for a while, then uninstall / reinstall.
This admittedly did fix the problem, but only until the next update came down and broke it again...
So the real question has to be, is there another way to fix this other than reinstalling each time Mcafee deign to push out yet another broken update?
Hmm, not good I agree. TS can escalate a case on request. Regardless of what your default browser is, what version of Internet Explorer is installed?
Yeah, I spoke to the escalation team too. All good fun
I have IE8 installed with totally up to date patches etc. Don't use it though
Even though you don't use it the SecurityCenter uses IE so if there have been any updates for IE8 that you have perhaps refused or hidden I suggest you install them a.s.a.p.
Meanwhile go to IE8 Tools/Internet Options/Advanced and click the reset button, then Apply and OK and accept any prompts.
Close and reopen IE8 and then go to Tools/Manage Add-ons and re-enable the add-ons.
See if that helps.Message was edited by: Ex_Brit on 05/04/10 3:16:05 EDT PM
Close, they appear and then disappear
The mcafee addons available are
McAfee SiteAdvisor Toolbar
McAfee Phishing Filter
McAfee SiteAdvisor BHO
will try the reset then not enable addons to see what happens. If as I have been told it is a script problem, having this scriptproxy thing disabled may help