cancel
Showing results for 
Search instead for 
Did you mean: 
heavydude
Level 7

The page cannot be displayed

Hi there,

I just upgraded my McAfee virus protection.

To do so, the helpdesk sended me a link to a programme which would deinstall my current version.

I did deinstall my current version, but after I logged in to my account, chose the new subscription, and accepted the licence agreement, I get a page which says "This page cannot be displayed"

Actually, after every page-choice I make on the McAfee site "This page cannot be displayed" is shown.

I'm running on Windows 7 via my Dell laptop.

I tried it again after I turned of my firewall, but this did not help aswell.

Can somebody please help me with wat to do.

Thanks in advance,

Aschwin

0 Kudos
16 Replies
newjack
Level 12

Re: The page cannot be displayed

Are you using IE8 ? If you are try resetting the settings.Click tools,internet options,advanced then reset.See if that helps

0 Kudos
heavydude
Level 7

Re: The page cannot be displayed

Hi NewJack,

I'm not sure if it is IE8, it could be.

I've reset the settings, but this is not helping.

If you have any other options, I'll be glad to try them.

Aschwin

0 Kudos
ConorD62
Level 12

Re: The page cannot be displayed

Hi Heavydude,


Can you please try a different browser, see if you get the same issue.


What is the error you are getting?


Thanks.


0 Kudos
heavydude
Level 7

Re: The page cannot be displayed

Hi Connord62

I only have Internet Explorer, I don't know of any other browsers.

Maybe the enclosed pictures will make it a bit more clear (They're in Dutch, but I don't think the path is different in other country's)

1 shows my account in which I choose the new version.

2 shows the licence agreement in which i choose Agree

3 shows the screen I get after agreeing.

Hope this info makes it a bit more clear,

Aschwin

Message was edited by: heavydude on 2/4/11 5:04:29 PM CST
0 Kudos
ConorD62
Level 12

Re: The page cannot be displayed

Hi Heavydude,


I don't understand Dutch, so can you please translate the last picture into English please?


And also, what happens when you click More Information?


Thanks


0 Kudos
heavydude
Level 7

Re: The page cannot be displayed

Freely translated after Bing it says:

The webpage cannot be displayed

Possible actions:
Diagnose connection problems

More information

This behavior can occur, including:
The Internet connection is disconnected.
The website is temporarily unavailable.
The DNS server is not reachable.
The DNS server has the domain of the website is not in a list.
You have mistyped the address as possible.
If this is a (secure) HTTPS address, click Tools, and then click Internet options, and advanced. Make sure that the SSL and TLS protocols are enabled under the Security section.
For offline users
You can still subscribed feeds and some recently viewed Web pages display.
View subscribed feeds
Click the Favorites Center button, then click Feeds, and then click the feed you want to display.
To view recently visited Web pages (may not work for all pages)
Click Tools, and then click Work Offline.
Click the Favorites Center button, then click History, and then click the Web page that you want to display.
I tried the options, but that did not help,
Aschwin
0 Kudos
heavydude
Level 7

Re: The page cannot be displayed

Hi NewJack,

The first one is a sample I got with my new laptop, it should be ok untill July.

The thing is that by running the cleaning program, I got from the helpdesk, this one has also been erased.

When I try to download this one, I get the same problem as with the bottom one which I just bought.

Aschwin

0 Kudos
ConorD62
Level 12

Re: The page cannot be displayed

Hi Heavydude,


Can you please try downloading Google Chrome from here: www.google.co.uk/chrome


Google Chrome usually will give you a better answer as to why you cannot access the page.


Thanks.


Message was edited by: ConorD62 on 04/02/11 17:22:07 CST
0 Kudos
heavydude
Level 7

Re: The page cannot be displayed

Hi Conord62,

Chrome tells me the following

This webpage is not available
The Web page at http://home.mcafee.com/Downloads/ProductDownload.aspx?appaffid=0 & productkey = 7AD7F081-E946-4A0A-9F97-5DCB896B9E2D & pkg_id = 273 & wt_pkg_id = 273 & appid = may be temporarily disabled or permanently moved to a new Web address.
Error 320 (net:: ERR_EMPTY_RESPONSE): unknown error
That would be strange, how can't the page not be available?
Aschwin

0 Kudos