I've recently noticed that my system guards were disabled, for as far as I know after an update.
I'm aware of the thread in Security Center 8, but this occurs to me in Security Center 9. (Windows XP Home Edition IE 7 service pack 2 updated, Virusscan Plus 2009) Just ordering the security center to 'fix' the problem seems to work, at least on the short run.
I've experienced this a few times recently.
Unlike most users, I have set MOST of my system guards to alert and log.
Suggestions ? I'd really not go through the whole uninstall and reinstall routine.
(And the Check Point issue as mentioned in other thread is irrelevant, I don't have that software)
I, too, am receiving the message that my computer is not protected, and I have to perform a "Fix." Five items are termed problems that must be resolved. This occurs several times a day. I spoke to a McAfee technician, who said that I "must have a virus that has attacked McAfee," as well as perhaps other programs. And for $69.96 or $89.95 (depending upon my choice of method), McAfee will help me eliminate the problem! Hmmmm . . . so McAfee didn't catch it in time and now I have to pay to fix it? <sigh>
Then I updated SpyBot S&D -- and now it takes forever to get into IE!
I've attempted to find the underlying problem to no avail. It was McAfee that suggested it may be a virus that has affected McAfee. Before I go back to a restore point, I would like to determine whether there's any other way to solve this problem. I haven't found any settings that seem incorrect. I updated Spybot just today; I have disabled Tea Timer. I don't believe I had Tea Timer previously, but I'll watch to see what happens.
A word of caution: unless this has changed in recent versions of McAfee (probably not), going back to a previous restore point can cause more problems than it solves. The idea is: you go back to your Windows restore point, which is linked/intertwined with (older) McAfee software (registry, programs, processes etc), but you also have the latest McAfee software (DAT etc) that is not part of the restore point.
In other words, you get a mess. I learned that the hard way.
Don't worry -- I'm not going back to a restore point. I think I will start with uninstalling and reinstalling McAfee. If that doesn't work -- well, if McAfee can't protect my system from itself, maybe I should be using different software. <sigh>
Okay, here's where things stand: Last night I "chatted" with a McAfee rep who told me to uninstall Spybot, AdAware, and McAfee and reinstall McAfee. I followed all directions carefully...and still had the same problem of several features becoming disabled. I *think* it occurs after an update, although I'm not always sitting at the computer when McAfee automatically updates.
So tonight I called McAfee again. I was told that it *must* be a virus. I ran a McAfee scan, and nothing showed up. So now the only option McAfee offers is for me to contact the Virus Removal Team for either $69.95 or $89.95 depending upon the method used to help (leading me through or "taking over" my computer while I watch). Interesting--if McAfee misses a virus and my computer becomes infected, I have to pay to "clean" it!!
Unless I receive any new information tomorrow morning, it looks like McAfee will become a thing of the past on my computer. For quite some time I have been ignoring those who know more about security than I do when they suggested that I should use something *better* than McAfee. I guess I should have listened sooner. <sigh>
It's possible that you are infected by malware (not necessarily a 'virus'). You could try several online antivirus scanners, but it might make more sense to try MBAM or SAS (free version), they often catch things that antivirus programs miss.
But I suspect it's not a virus.
McAfee told you to uninstall McAfee ? My guess would be that they suggested the shortcut.
Here is a link that might help: (see post 2 by Ex Brit)
I get the emails advising when latest dat updates are available. the emails usually arrive around 2:30 am (varies a bit) computer is off at that time. I usually turn computer on around 8 am and update takes place automatically usually straight away. This morning the email had arrived but no update took place so I clicked on 'update' ("manual" update) and the update downloaded and installed. Immediately after the pop up "programs have been updated" message I got another pop up, you are not fully protected - real time scanning had been disabled. I have had real time scanning mysteriously disabled before but this time it was definitely immediately after a dat update. As far as I know my McAfee products are working a-ok but obviously this change to settings shouldnt be happening.