On January 7, 2013 my Windows XP Home Edition system running McAfee Virusscan updated to version 12 build 12.1.253. Antivirus build 16.1.144.
This morning, I performed the first full system scan using the new updated Security Center and Anti virus/anti spyware build. Following the complete scan, I was informed of a potential adware program that I quarantined. I then started to navigate to the McAfee Quarantine folder to delete the adware program from that folder and discovered that all my hidden files and extensions were once again hidden. I am an advanced user and have my computers set up to display all hidden/system files and file extensions.
This change was made after running the full system scan with the McAfee software. The files were all visible earlier this morning prior to the scan as I was actually navigating through my C drive moving a couple of data files for a firmware update on my wireless router.
Is this an intrusion of the McAfee software into the way I have my system configured? Is McAfee assuming that all computer owners are novices and it is their responsibility to change user settings to make the system "more secure" by McAfee standards? I was not even given a notification in the security report of this behavior or any recommendations!!!!!
I am VERY UNHAPPY that McAfee is reaching into my system to make changes such as this...........
I have never seen that happen as I, like you, have my files and folders unhidden and it's never happened here.
I'm not so sure that McAfee would do that so probably best you contact Technical Support regarding this. It's free by phone or online chat and linked under Useful Links at the top of this page.
Edit: The only possibility is the Vulnerability Scanner in PC and Home Network Tools - I wonder if that has the capability of doing that but I really don't know. Support would know.
If that is true then I feel it shouldn't be doing that and I agree with you.
Message was edited by: Ex_Brit on 09/01/13 5:18:29 EST PM
I've been actively using McAfee Virus Scan Enterprise for over 3 years and experienced exactly the same behavior as @delclemons. Regardless of Windows version (moved from XP to 7 both x86 & x64) and/or product version, after scanning or upgrading signatures the following folder options always get altered in the View tab:
-- Hidden files and folders radio selection goes to "Don't show hidden, files, folders, or drives
-- Hide extensions for know file types gets checked
-- Hide protected operating system files also gets a check-mark in it.
Every time I see my desktop.ini icons vanish from my desktop, I have to get into Folder Options from within Windows Explorer and un-check these.
Never had a 'hit' when googling this issue until now.
VSE operates differently form VS Home and has many more controls.
Unfortunately we never heard back, since January, from these users as to whether or not they contacted Tech Support and whether or not my guess that it could have been Vulnerability Scanner, a totally different scanner, that was to blame.
In either case there have been upgrades and major updates to the software since then, except perhaps for those using McAfee supplied by 3rd parties such as Dell, their ISP etc., etc. as often those are updated/upgraded last of all due the that 3rd party delaying same.
Sorry for the off-topic here, I'll take my issue to VSE forums, as I've seen another user experiencing this and also posted, one day after your reply here, that his user view customizations were wiped by VSE. The link to that thread (still unanswered) is here, for what it's worth: https://community.mcafee.com/message/269946
That's OK and I must say it's very interesting but wish I knew more about what exactly is going on here. Now if similar things are happening in consumer and business products then the engine perhaps is to blame, but that's just speculation.
Good luck ;-)
Unfortunately, I never heard anything either. I uninstalled McAfee licensed software from three computers I subscribed to and moved to another Anti virus. Since moving, I have been extremely satisfied with the new software and my computers have all been blessed with a HUGE performance boost.
No more lost time trying to find out what is happening behind the operating system with McAfee.
I had been a LOYAL McAfee customer since 1997, recommending the product to many friends and associates and having installed it on numerous computers.
Ex-britt, I know it is not your fault or any reflection on you. I know you are plugging away doing the very best you can with the resources you have. The problem with this software lies squarely on the engineers and management of the company.
Oh, and one final note. You made mention that I should not have been trying to remove a quarantined file anywhere other than using the software itself. Unfortunately, the alledged software that was quarantined as malware was a false positive. It was an executeable file I use with my DVD burning that was identified as malware. I was navigating to the place where the file should have been and this is when I discovered my file extensions and hidden files had been changed.
I am replying to this thread not as a current user, but I am still subscribed and saw a number of posts that were directed to my "inbox". Thank you.
Glad you are OK and sorry you had to "move", well that's was your choice. I'm only a customer like yourselves.
False positives are an occasional hiccup with any antivirus. With McAfee there's a way of getting around that which I described here: https://community.mcafee.com/thread/2016
At some stage it may happen with your new one so best check ways of getting it sorted out.
It's happening on my PC too. Totally sucks. Will look for different AV software unless there's a solution to this idiotic feature.
On re-reading that first post from last year it strikes me that the OP was perhaps trying to delete quarantined files in the wrong manner. You delete those from within the SecurityCenter > Navigation > Quarantined and Trusted Items. The actual items and the folder they are in will be encrypted by the software to protect the system, therefore hidden.
I think your are best advised asking Technical Support ot explain the workings of the software, They can do it far better than I can and it's free by phone or online chat and linked under Useful Links at the top of this page.
.Message was edited by: Ex_Brit on 03/02/14 12:52:24 EST PM