Hi I wonder if anyone can help me I installed a new copy of Mcafee Internet Secuirty a couple of days ago and my schedule scan wouldnt work also everytime it updated I had to reboot my pc. Technical Support did a remote and found that it was the Site Advisor that was causing the problems so they uninstalled it and then Mcafee worked perfectly. But I was a bit concerend that I didnt have SiteAdvisor installed on pc. So I thought I would have a go and install and see if my pc hit the same problem, which it did once again it wouldnt do a schedule scan and everytime it updated I had to reboot. Really all I am asking has anyone else had the SAME PROBLEM and is it ok not to have the Siteadvisor installed. Before buying the internet security I had Mcafee Antivirus Plus for a year and never had any problems with the site advisor. Is it essential for me to have it installed because if it is then i will have to ask for a refund and get another antivirus
Thanks in advance for your replies
Uninstall everything 'McAfee' via Control Panel/Add or Remove Programs (XP), Programs/Uninstall a Program (Vista/7), run the MCPR cleanup tool listed under Useful Links at the top of the page and reboot.
Reinstall your suite from your online account after running the Preinstall tool: http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe
I and the Technical support did this 3 times yesterday and it still does the same the only solution was to uninstall Site Advisor and now the programme works perefectly scans and does updates without having to reboot. I am just concerned that I dont have Site Advisor installed
That's weird as I can't see how SiteAdvisor, which is purely a browser add-on, could interfere with VirusScan at all.
Perhaps you should reopen the ticket with Technical Support and ask for escalation.