Signature detection file between 8 and 29 days old and Virtual Tech can't find it!
I am getting the message that "The detection signature file is between 8 and 29 days old." I went to the virtual tech and downloaded it, but it could not find my McAfee software. The software came pre-loaded on a Dell machine that is about 4-5 years old. My subscription is current. I have tried clicking "fix" on the home screen, which does nothing. I have gone to "manage networks", clicked on the PC icon with the exclamation point and clicked "fix security vulnerabilities", which said it fixed the problem, but McAfee is still showing a problem. I have Security Center version 9.15, build 9.15.126; VirusScan version 13.15, build 13.15.101; and Personal Firewall version 10.15, build 10.15.102. Please tell me what I need to do in order to fix this!
I followed the instructions given by Lonely Tripper and clicked "Fix". The warning is now a red "X" and I got an error message: "One or more problems cannot be fixed because of an error." I am going to restart and see what happens.
Assuming IE7 or 8 are installed try the following:
Go to Tools/internet Options.Advanced and click Reset, Apply and OK. Close & reopen IE.
Go to Tools/manage Add-ons and re-enable all add-ons.
See if that helps.
If not try the following:
1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel". 2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool) 3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one! In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming If you can't find these files don't worry. It just means that MCPR has done its job. 4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.
If we aren't responding at any time, there is always Technical Support Chat available throigh the link at top left of this page.
No particular single cause in my experience...usually it's the result of people using registry optimizers, cleaners etc. or their system clocks are out of whack. Or the installation is simply corrupted for whatever reason.
If it's still a problem then I would try online Technical Support Chat as they can escalate it to a higher level. Link at top left of the page.